Senior Vice President

Summary:

The SVP, Training will lead the Company’s strategic vision and execution of comprehensive, digitally driven Training & Development programs. This role requires a visionary leader to drive digital transformation within the Training function, needed to thrive in a rapidly evolving business landscape. The leader will also be responsible for overseeing the Process Training programs for new and existing employees.

Principle Accountabilities:

Strategic Leadership & Digital Transformation

• Develop, implement, and manage a holistic digital learning strategy aligned with the organization's overarching business and digital transformation goals.
• Champion the adoption and integration of digital learning technologies (e.g., LMS, learning experience platforms, AI-driven learning tools) across the organization.

Program Design

• Conduct comprehensive needs assessments to identify current and future digital skill gaps across the workforce.
• Design and oversee the development of innovative, scalable digital learning content and programs, including simulations, virtual reality, microlearning, and blended learning models.

Technology Management & Innovation

• Evaluate, select, and manage digital learning platforms and technologies to ensure they meet organizational needs.
• Stay abreast of emerging trends and best practices in digital learning and workplace technology to drive continuous innovation in the Training function.
• Oversee the creation of a robust digital learning infrastructure, including onboarding programs for new hires.

Process Training

• Design an effective Training strategy and facilitate the planning and delivery of programs and strategies.
• Ensure all training programs align with business objectives and operational requirements

Attributes & Attitude:

• Proven experience in developing and implementing large-scale digital learning strategies.
• Deep understanding of current and emerging technologies and platforms.
• Exceptional strategic thinking, leadership, and change management skills
• Strong analytical skills and experience with data-driven decision-making to measure effectiveness.
• Excellent communication and interpersonal skills.

Knowledge:

• Qualification: Graduate/Post-Graduate in Management/Business
• Experience: 15-20 years of experience in a BPO company and a minimum of 5 years of experience managing digital transformation for the Training function.