Technical Account Manager

2 months ago

Hyderabad, India People First Consultants Pvt Ltd Full time

Job Description:


We are currently seeking an experienced and customer-focused Technical Account Manager to join our team. The ideal candidate will have a strong technical background, excellent communication skills, and a deep understanding of Software as a Service (SAAS) products. As a Technical Account Manager, you will be the primary point of contact between our organization and key clients, ensuring their success and satisfaction with our SAAS solutions.


Key Responsibilities:


- Client Relationship Management: Build and maintain strong relationships with key clients. Serve as the main point of contact for technical inquiries and issue resolution.


- Technical Expertise: Develop a deep understanding of our SAAS products and their technical architecture. Provide technical guidance and best practices to clients for the optimal use of our solutions.


- Implementation Support: Assist clients in the successful implementation and integration of our SAAS products. Collaborate with internal teams to address technical challenges and ensure smooth onboarding.


- Issue Resolution: Investigate and resolve technical issues raised by clients, coordinating with development and support teams as needed. Proactively identify potential issues and work towards their resolution.


- Product Training: Conduct product training sessions for clients to ensure they fully leverage the capabilities of our SAAS offerings. Provide ongoing education on new features and updates.


- Account Growth: Identify opportunities for upselling or cross-selling additional products or services to existing clients. Collaborate with the sales team to support renewal and expansion efforts.


- Performance Monitoring: Monitor and analyze client usage patterns and system performance. Provide recommendations for optimization and improvements.


- Documentation: Maintain comprehensive documentation related to client interactions, issues, and resolutions. Contribute to knowledge base articles and other support materials.


Qualifications: Bachelors degree in Computer Science, Information Technology, Business, or related field.


Experience:


- X years of experience in a Technical Account Management or similar customer-facing role.


- Experience working with SAAS products and technologies.


Skills:


- Strong technical background with a good understanding of SAAS architecture.


- Excellent communication and interpersonal skills.


- Problem-solving and analytical abilities to address client challenges effectively.


- Project management skills to coordinate client implementations and issue resolution.


- Customer-focused mindset with a commitment to client success.


- Ability to collaborate effectively with cross-functional teams.


- Familiarity with CRM tools and support systems.

(ref:iimjobs.com)

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