Assistant Sales Manager
4 days ago
Job Title: Front Desk ExecutiveDepartment: SalesWorking Days: 6 Days a WeekWorking Hours: 11:00 am to 8 .00 pmRole Overview:The Assistant Sales Manager supports overall sales growth by converting leads, managing client relations, and overseeing front desk operations to ensure a premium client experience.Key ResponsibilitiesSales & Client Conversion- Counsel clients on aesthetic treatments, packages, and services. - Convert walk-ins, leads, and enquiries into confirmed appointments and procedures. - Achieve monthly sales and revenue targets set by management. - Conduct timely follow-ups for pending clients, missed appointments, and repeat clients. - Maintain updated sales tracking sheets, CRM entries, and daily sales reports.Front Desk & Reception Management- Welcome clients warmly and manage check-in/check-out smoothly. - Schedule appointments and manage the doctor/therapist calendar efficiently. - Handle billing, invoices, payment entries, and receipt issuance. - Maintain client records, consent forms, and ensure proper documentation. - Manage clinic communication channels: calls, WhatsApp, emails, and walk-ins. - Ensure the reception area is clean, organised, and client-friendly at all times.Customer Service Excellence- Provide personalised assistance and ensure a high-quality service experience. - Address client questions and concerns professionally. - Support client retention, follow-ups, and feedback processes.Operational & Administrative Support- Coordinate with doctors, therapists, and staff for smooth client flow. - Assist with daily reports: footfall, sales, conversions, and collections. - Support basic inventory checks for front desk materials and forms. - Ensure compliance with clinic protocols and client service standards.Required Skills & Qualifications- 1–3 years’ experience in sales/front desk in the aesthetic, beauty, or healthcare industry. - Strong communication, sales closing, and customer service skills. - Good knowledge of aesthetic treatments (training will be provided). - Proficiency in MS Office, CRM, and handling client communication.
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