PwC - RPA/UiPath Support Engineer

3 weeks ago

Gurugram, India Pricewaterhouse Coopers Private Limited Full time

Role : RPA UiPath Support


Job Description :

Technical Skills :

- Must have competent programming skills. Previous experience working with UiPath RPA.

- Strong technical skills and understanding of RPA concepts, including process automation, workflow design, and bot deployment.

- Conduct code changes and unit testing for simple to medium system modules.


- Understand the business requirements and relate them to the technical specifications for systems development projects.


- Prepare design and program specifications for simple to minor requirements

- Should have good knack for analysing bugs and identifying issues in code to perform RCA (Root Cause Analysis)

- Quick to develop functional understanding of the processes

- Provide quick fixes to production issues in a time bound manner

- Develop small components to major enhancements in functionality upgrades within UiPath RPA platform.

- Monitor UiPath Orchestrator for bot performance, scheduling, and error handling.

- Keeping the clients informed about the progress and updates on ongoing issues and leading the L1 support team

- With basic systems analysis and design skills to appreciate SDD

- With foundational knowledge on Systems Development Life Cycles and deliverables

- Possesses good oral and written communication skills as well as good interpersonal skills, must be very client oriented.

- Must be familiar with Office Automation tools such as MS Office and Lotus Notes, preferably with knowledge in macro programming or report writer tools

- Must be familiar with and able to follow coding standards

- Good to have Power BI and Power Apps development knowledge.

Non-Technical Skills :

- Collaborate with the RPA Support team to implement fixes and enhancements to existing RPA processes.

- Work closely with business stakeholders to understand their requirements and address any RPA-related issues or concerns.

- Investigate and troubleshoot any issues or errors encountered during RPA process execution.

- Provide day-to-day support and maintenance for RPA solutions deployed within the organization.

- Monitor RPA processes to ensure they are running smoothly and efficiently.

- Willingness to work in shifts.

- Experience in providing technical support for enterprise applications or systems.

- Excellent problem-solving and troubleshooting skills, with the ability to analyze complex issues and develop effective solutions.

- Strong communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.

- Ability to work independently and collaboratively in a fast-paced environment.

- Handle ServiceNow (SNOW) ticketing system for logging, tracking, and resolving issues related to RPA implementations.

- Should be able to understand the change management model

- Should be able to track the SLAs and KPIs

- Should be able to guide and mentor the team as a technical lead

- Preferred With background in FMCG or Retail industries

Qualifications :

- College/University Degree, preferably in Computer Science, Engineering, Mathematics

- 3 to 5 years minimum experience working on RPA UiPath tool preferably with testing experience and good data base knowledge (SQL/PLSQL/Azure Databricks)

- Certification in UiPath RPA development or relevant credentials would be advantageous.

Soft Skills :

- Decisiveness (Average)

- Communication (Competent)

- Client Service Orientation (Competent)

- Tolerance for Stress (Competent)

- Fast Cycle (Average)

- Work Standards / Quality Orientation (Competent)

Preferred Skill Set : Experience working in Support and Maintenance projects, willingness to work in shifts.

Year of experience required : 3-5 Years

Qualifications : BE/Btech/Postgraduation

(ref:hirist.tech)

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