Service Assurance Consultant

4 weeks ago

Indore, Madhya Pradesh, India Nuarsh TechServe Full time

We are hiring for an internationally experienced company relating to digital enterprise management and IT service management.

They offer technological and conceptual solutions for automation, Robotic Process Automation (RPA), service management, multi-cloud management and the digitalization of non-IT processes.

ROLE DESCRIPTION :

As a Service Assurance Consultant, you will play a pivotal role in proactively providing our clients with monitoring, managing, and optimizing IT infrastructure services. Your expertise and industry knowledge will be leveraged to ensure our clients receive cutting-edge solutions tailored to their unique needs. You will work closely with our team of experts, contributing to our mission of delivering exceptional service.

KEY RESPONSIBILITIES :

- Design, develop, and implement monitoring solutions for TSOM (TrueSight Operations Management), BHOM (BMC Helix Operations Management) and AIOps (Artificial Intelligence for IT Operations).

- Install, configure, and maintain APM tools such as Dynatrace, New Relic, AppDynamics, etc.

- Integrate APM tools with existing systems and applications.

- Collaborate with cross-functional teams to ensure application performance, infrastructure monitoring aligns with business requirements.

- Create and maintain service models to effectively represent IT services and their dependencies.

- Plan, execute, and manage upgrades and migrations of existing monitoring solutions.

- Monitor and troubleshoot IT infrastructure performance issues.

- Proactively identify and resolve potential service disruptions to ensure service availability and performance.

- Analyse and interpret monitoring data to identify trends and root causes of issues.

- Generate reports and dashboards to visualise IT service health and performance metrics.

- Stay updated with the latest advancements in Service Assurance, Operations Management tools and technologies.

- Collaborate effectively with cross-functional teams (Development, Operations, Security) to ensure optimal service delivery.

MUST HAVE :

- Proven experience with TSOM, BHOM, or other enterprise monitoring solutions.

- Strong understanding of service modelling concepts and methodologies (ITIL Service Management a plus).

- Experience with scripting languages (e.g., Python, PowerShell) and APIs.

QUALIFICATIONS :

- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred

- 5-7 years of experience in Service Assurance, IT Operations, or a related field.

GOOD TO HAVE :

- Excellent problem-solving skills and the ability to work in a fast-paced environment.

- Strong communication skills and the ability to work collaboratively with crossfunctional teams.

- Ability to work independently and as part of a team.

(ref:hirist.tech)

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