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Senior Solutions Architect

2 months ago

Noida, India ManpowerGroup India Full time

Position Title: Head – CSG (Customer Success Group)

Experience: 15+ Years

Location: Noida


Broad Role Description:

  • Head CSG is responsible for managing a team which works closely with sales to ensure creation and successful closure of opportunities, enablement of new product penetration alongside competition landscaping and increase RMS from existing Large & Medium set of customers.
  • Craft new strategies to scale up business from existing clients in coordination with sales, marketing, and product teams


Key Role Deliverables:

  • Lead, supervise a team of Pre Sales, PSS ICS/ Connectivity, Solution Architects
  • Understanding product landscape for Data, Voice, Security, Cloud, Collaboration.
  • Creating best possible opportunities for existing Large & Medium set of customers, new products penetration, Competition landscaping & Increase RMS based on assessment of customer's challenges (scoping & solutioning).
  • Revenue & Churn Management of the existing Logos


Right Person (Qualification & Experience):

  • Understanding of customer Industry domain including terminologies, past and emerging trends
  • Understanding of IT landscape and emerging trends of multiple industries
  • Strong technical knowledge & experience of assigned Data, Voice, Security, Cloud, Collaboration products
  • Advance level understanding of technology landscape, products and trends
  • ~ 7 to 10 Years of Team handling exposure
  • Total Experience of 15 to 20 Years
  • Commercial Acumen, experience in Cross Selling & Upselling, Consultative Selling preferrable
  • Market Research and Analytical Skills
  • Graduate or Post Graduation from reputed university
  • Sales Certification on Data, Voice, Cloud will be an added advantage

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