Associate Director for Admissions Advising

4 days ago

Mysuru, India University of the People Full time

Vandey provides outsourced instructional services to institutions of higher education and is seeking a candidate to work for Vandey to serve in a full-time role as an Associate Director for Admissions Advising with the University of the People.


University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university. We believe that higher education is a basic human right and that it can transform not only the lives of students, but also their families' lives, their communities, their nations, and, by extension, the world.


The incumbent will be leading a large team of Admissions Advising and be responsible for evaluating, coordinating, and delivering high quality service for our applicants while meeting the institution’s enrollment goals.

As an AD, you will play a critical role in ensuring the Admissions Advising department meets its goals and KPIs, delivers outstanding service to every University of the People applicant, and works cross-functionally with other teams to improve and enhance our admissions process. This is a strategic leadership role that requires a strong service-oriented mindset, exceptional project and people managing skills, and a deep understanding of technology.

The AD is a part of the India Operations team, as well as the University Enrollment team, leading a team of over 30 employees today. The Admissions Advising team is likely to grow to a much larger team in a few years.


ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

  • Leading the department to reach admissions goals through processes, technology, and customer service.
  • Own and oversee end-to-end performance of the Admissions Advising department, including service quality, goals achievement, process improvement, and technology enhancement.Develop, measure, analyze and continually improve the department’s performance
  • Continually improve applicants’ experience throughout all channels of communication
  • Identify creative solutions to challenges as they arise
  • Ensure that staff is aligned with university policies and code of behavior.Create a culture of high-performance and continuous learning and improvement within the department.
  • Manage new projects end-to-end relating to Admissions Advising and ensure that they are completed on time
  • Performs other related duties as assigned.


KEY COMPETENCIES

  • A minimum of 7 years’ experience in a service/ contact center managerial role
  • Proven experience with service/ contact center metrics and reporting.
  • Ability to derive actionable insights from data.
  • Deep knowledge of large-scale project management
  • Experience in team development
  • Tech-savvy – comfortable working in an online environment
  • Self-discipline – ability to work remotely as part of an international team
  • Exceptional listening and analytical skills.
  • Ability to effectively manage conflict
  • Multitasking skills and detail-oriented focus required for a fast-paced environment.
  • Have excellent verbal, written and interpersonal skills.
  • Should have managed large admissions team for a University/ Education/ Ed-tech organization


QUALIFICATIONS:

  • Minimum education required: Bachelor’s degree
  • Fluent English Level
  • Working knowledge of industry trends and metrics
  • Experience in a Global online Edtech startup is a big advantage
  • Experience with contact center management.

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