Client Engagement Partner

4 weeks ago

Gurgaon, Haryana, India Iris Software Inc. Full time
Responsibilities:
• Overall engagement management responsibility for one or more Financial Services Global Capability Centres (GCC)/ Global Inhouse Centres (GIC)/ Captive Organisations (CO)
• Establishing and developing trusted partner relationships with executive and senior technology and operations stakeholders in the client organization (i.e. typically at the C, C-1 & C-2 levels)
• Responsible for business growth by identifying, developing and solutioning for new business opportunities aligning with Iris' capabilities and service offerings in the IT App Dev space
• Responsible for ensuring client success and successful realization of engagement outcomes through delivery of services and associated value-based differentiation
• Responsible for leading the portfolio to meet the defined quantitative (Financial and non-Financial) and qualitative KPIs while ensuring predictable and no-noise service delivery in adherence to agreed compliance standards
• Act as a Solutioning Champion in identified business domain and (or) technology and (or) engineering/ ways of working areas relevant to the client context to drive pre-sales/ solutioning within and outside of the portfolio
• Qualify new business opportunities and partner with the fulfillment functions to ensure timely staffing of projects
• Partner with enabling functions to ensure contractual and other execution related compliance requirements are met in time
• Partner with domain and technology practices to drive go-to-market and provide differentiated solutions and capabilities in core and emerging areas
• People Management responsibilities for a direct span of people at the lead/ manager/ senior manager levelsMust Have Skills & Experience:
• 14-18 years of experience in the IT services industry in account or engagement management roles
• 5+ years on experience in managing engagements with large, geographically distributed teams delivering Application Development and Maintenance projects
• Past experience working with Insurance, Transport, Supply chain, Logistic, Education domains.
• Prior experience of establishing and developing relationships at exec and senior stakeholders (C/C-1/C-2 levels)
• Consultative and solutions' oriented with prior experience of structuring deals and defining solutions oriented delivery engagements
• Strong contractual & commercial acumen; prior experience of sales and (or) pre-sales with IT services firms
• Self-directed towards agreed KPIs/ goals combining creativity & individual ownership
• Very strong business communication, presentation, facilitation and negotiation skills
• Ability to troubleshoot and manage escalated service delivery issues and conflicts
• Ability to challenge status quo and drive continuous improvement journeysNice to have Skills & Experience
• Experience of setting up mid-large size IT service delivery portfolios and ramping them up to 80+ people
• Sound understanding and experience across diverse:
• Service Offerings - application development, maintenance, re-engineering, migration, etc.
• Different pricing models - fixed price, fixed capacity, time and material, etc.
• Engagement models - partner/ vendor managed, co-managed and client managed
• Awareness on current/emerging technologies and trends

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