Technical Support Engineer
2 weeks ago
GreenDot Digital is looking for a strong Technical Support Engineering for an exciting Silicon Valley AI startup. Bangalore is the prefered location, but remote working will also be considered for the right candidate. The Support Engineer is primarily responsible for providing technical support to customers by troubleshooting and resolving technical issues related to their data protection solutions, collaborating with engineering teams to identify root causes, and creating self-service knowledge base articles to enhance customer experience, all while maintaining a high level of customer satisfactionKey responsibilities:Troubleshooting and Issue Resolution:Diagnosing and resolving technical issues reported by customers, including creating/troubleshooting automation scripts, performance, and GenAI prompt related problems.Customer Interaction:Engaging with customers via phone, email, and ticketing systems to understand their issues, provide timely updates, and guide them through troubleshooting stepsMaintain the expected CSAT/NPS/TTR/TTFREngage with select enterprise customers proactively and be part of their automation team by helping them review their automation codeTechnical Expertise:Possessing in-depth knowledge of technologies like automation, GenAI, AWS, Azure, networking, and basics of how integration with various 3rd party tools like Oracle/SFDC/SAP/RestAPIs workUnderstanding of various troubleshooting tools like Datadog/Jam.Dev/InterCom is a plusCollaboration with Engineering:Working closely with engineering teams to report bugs, provide feedback on product improvements, and contribute to solution developmentResponsible for KPIs on reducing the incoming cases per customer by improving the serviceability of the productCollaboration with Post Sales Team:Working closely with Post Sales team to review the process code and suggest improvementsKnowledge Base Development:Creating and maintaining comprehensive documentation in the knowledge base to enable self-service troubleshooting via GenAI by customersResponsible for KPIs on reducing the incoming cases per customer and improving the deflection rateProactive Monitoring:Monitoring customer environments for potential issues and taking preventative measures to minimize disruptionsProactively identify the run failures and resolve the failuresMentorship and Training:Providing guidance and support to other support engineers within the teamRequired Skills and Qualifications:Strong understanding of AutomationExperience with GenAI concepts, such as Prompt Engineering, reducing HallucinationsExcellent problem-solving and analytical skills to diagnose complex technical issuesExceptional communication and customer service skills to effectively interact with customersAbility to work independently and as part of a teamFamiliarity with scripting languages (e.g., Python, Bash)What we expect from you (must have):5+ years of technical experience (Development; QA; Technical Support)B.S. in Computer Science/or equivalent degreeWork Hours:We provide 24x7 support; You work based on a fixed work shift and may be required to work Monday to Friday depending on the organization needs. Weekend shift needed once every monthStand by on weekend or holiday as per customers demand although it may not be frequentThis will be a remote position or can be in person in Bangalore
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Cloud/Snowflake Support Engineer
2 weeks ago
Bengaluru, Karnataka, India Data Engineer Academy Full time US$ 60,000 - US$ 1,20,000 per yearWe're Hiring:Cloud/Snowflake Support Engineer( SME Coach)Remote | Full Time | 7AM EST to 3PM EST| Pay: $ /MonthlyAbout the OpportunityThis role is a blend of a Subject Matter Expert (SME) and support engineer. The primary responsibility is to clear project issues for students while working on multiple projects involving AWS, Snowflake, and dbt. The engineer...
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Technical Support Engineer
2 weeks ago
Bengaluru, India GreenDot Digital Full timeGreenDot Digital is looking for a strong Technical Support Engineering for an exciting Silicon Valley AI startup. Bangalore is the prefered location, but remote working will also be considered for the right candidate. The Support Engineer is primarily responsible for providing technical support to customers by troubleshooting and resolving technical issues...
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Technical Support Engineer
2 weeks ago
Bengaluru, India GreenDot Digital Full timeGreenDot Digital is looking for a strong Technical Support Engineering for an exciting Silicon Valley AI startup. Bangalore is the prefered location, but remote working will also be considered for the right candidate. The Support Engineer is primarily responsible for providing technical support to customers by troubleshooting and resolving technical issues...
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Technical Support Engineer
2 weeks ago
Bengaluru, India GreenDot Digital Full timeGreenDot Digital is looking for a strong Technical Support Engineering for an exciting Silicon Valley AI startup. Bangalore is the prefered location, but remote working will also be considered for the right candidate. The Support Engineer is primarily responsible for providing technical support to customers by troubleshooting and resolving technical issues...
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Technical Support Engineer
1 week ago
Bengaluru, India GreenDot Digital Full timeGreenDot Digital is looking for a strong Technical Support Engineering for an exciting Silicon Valley AI startup. Bangalore is the prefered location, but remote working will also be considered for the right candidate. The Support Engineer is primarily responsible for providing technical support to customers by troubleshooting and resolving technical issues...
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Technical Support Engineer
2 weeks ago
Bengaluru, India GreenDot Digital Full timeGreenDot Digital is looking for a strong Technical Support Engineering for an exciting Silicon Valley AI startup. Bangalore is the prefered location, but remote working will also be considered for the right candidate.The Support Engineer is primarily responsible for providing technical support to customers by troubleshooting and resolving technical issues...
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Technical Support Engineer
2 weeks ago
Bengaluru, India GreenDot Digital Full timeGreenDot Digital is looking for a strong Technical Support Engineering for an exciting Silicon Valley AI startup. Bangalore is the prefered location, but remote working will also be considered for the right candidate. The Support Engineer is primarily responsible for providing technical support to customers by troubleshooting and resolving technical issues...
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Technical Support Engineer
1 week ago
Bengaluru, India GreenDot Digital Full timeGreenDot Digital is looking for a strong Technical Support Engineering for an exciting Silicon Valley AI startup. Bangalore is the prefered location, but remote working will also be considered for the right candidate.The Support Engineer is primarily responsible for providing technical support to customers by troubleshooting and resolving technical issues...
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Technical Support Engineer
1 week ago
Bengaluru, Karnataka, India Verloop Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob Title: Technical Support Engineer About Verloop:Verloop is a leading conversational AI platform dedicated to transforming customer support and engagement for businesses worldwide. Verloop empowers organizations to deliver seamless and personalized conversational experiences across various channels by leveraging advanced artificial intelligence and...
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Technical Support Engineer
4 weeks ago
Bengaluru, India Cyware Full timeAbout CywareCyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware’s Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed...
