Wolters Kluwer

1 day ago


Pune, India Wolters Kluwer Full time

Description : Must have : - 3+ years of experience with at least 1+ years in Tech Support.- Strong experience in troubleshooting complex application, system, or network issues.Solid understanding of relevant technologies such as : - Application servers, databases (e.g., SQL Server, PostgreSQL), C#, WebAPI.- Cloud platforms (Azure, AWS).- Proficiency with log analysis tools, monitoring systems, and debugging tools.- Experience in C#, .NET Core/.NET Framework.- Familiarity with ticketing and incident management systems (e.g., ServiceNow, Salesforce, Jira).- Strong problem-solving skills and ability to work independently under pressure.- Excellent problem-solving, debugging, and analytical skills.Nice to have : - Experience with cloud platforms (Azure, AWS).- Knowledge of CI/CD pipelines & DevOps concepts.- Experience supporting mission-critical or customer-facing applications.- Exposure to monitoring tools like Splunk, AppDynamics, or AppInsight, Duties and Responsibilities : - Provide (Level 3) technical support for issues.- Collaborate with development, QA, and infrastructure teams to resolve complex defects and performance issues.- Analyze logs, monitor system behavior, and simulate problems to reproduce issues.- Develop and maintain knowledge base articles, troubleshooting guides, and best practices.- Participate in deployment validations, release support, and post-release monitoring.- Implement workarounds, patches, or configuration changes as needed to restore service.- Ensure timely and professional communication with customers and stakeholders during incident resolution.- Stay up to date with industry trends and emerging technologies to bring innovative ideas to the team.- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. (ref:hirist.tech)


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