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Application Support Engineer
1 month ago
About the job
NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.
We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
We're searching for a L2 Support Engineer/Sr.Support Engineer to be part of our diverse team of talent here at NCS
If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you
Scope of Role
The role is accountable for handling incidents and service requests from end-users by following the standard methods and procedures for each application.
Mandatory –
1.Hands-on experience in Kenan billing modules/application development and support role
2.No configuration and testing experience required.
Billing L2 Responsibilities
Perform L2 Billing production activities (Plan, monitor, control and manage, etc. for all billing batch jobs in Control-M)
Take end-to-end ownership and resolve all L2 billing production issues, acting as liaison between other IT teams if required to resolve the production issues
Track and manage incidents assigned to L2 to ensure timely and effective resolution
Facilitate mass error root cause analysis to ensure timely follow-up and proper closure of issue
Proactively seek to minimize production issue or improve billing batch jobs performance (i.e. reduce recurring incidents, improve billing batch jobs run timeliness, etc.)
Ensure service levels (SLA) for all billing batch jobs, Bill Fallouts, Incidents Resolution, etc. are met
Provide off-hours support including weekend on rotation
Experience and Skills required:
Bachelor's degree in Science/IT/Computer Science or equivalent
Minimuml 2-3 years of experience in Production Support/Application Support, or equivalent (e.g. infrastructure, development, etc.).
2-6 years of similar experience for L2 Support Kenan Billing Module position.
Knowledgeable in Kenan FX 5.0's Data Model and Functionality (rating, discounting, bill generation, payment processing and journaling)
Working experience in Unix/Linux, Shell scripts, Oracle SQL
Knowledgeable in at programming language (Preferably C/C++)
Knowledgeable in ITIL framework is preferred
Sharp and tenacious troubleshooting skills, a great problem solver with the ability to take system problem and structure an action plan
Ability to work independently or with minimal assistance.
Very good English proficiency.
About NCS Group
We want to create the extraordinary, and to impact millions of people everyday.
We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services.
We want to invest in you
Great work is never done alone, and that's why we also believe in creating a collaborative work environment to bring people with different expertise and talent together.
We create opportunities for our people to grow in our organization with well-defined career tracks and specializations to ensure that our people and talent can continuously deliver new value for our clients.
We're here to make the extraordinary happen.
Learn more at ncs.co and our LinkedIn Career site.
All profiles are handled with highest level of confidentiality.
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
