Learning And Development Specialist
4 weeks ago
Job brief:
The Hosteller, a chain of backpacker hostels with 40+ hostels across India currently, is the perfect pit-stop for global as well as local travelers to relax, rejuvenate, and experience India’s rich heritage while not worrying about a clean, safe, and smart place to stay. It is one of India's fastest-growing hostel chains uniquely designed, filled with activities and experiences for travelers to enjoy and offers quality budget accommodation.
Role - Learning & Development Manager (Hospitality Trainer)
Location - Onsite - Noida
Responsibilities:
- Develop a comprehensive learning and development strategy aligned with the company's values, objectives, and guest service standards
- Conduct engaging training sessions, workshops, and hands-on activities for staff across multiple hostel locations
- Utilize diverse training methodologies, including in-person training, online modules, practical simulations, and role-playing exercises
- Develop and oversee a comprehensive onboarding program for new staff members, introducing them to the hostel's culture, values, and expectations
- Ensure that new employees receive the necessary training and support to excel in their roles
- Collaborate with department heads to identify performance gaps and recommend targeted training interventions
- Monitor and assess staff performance post-training, providing guidance and follow-up support as needed
- Implement assessment tools to measure the effectiveness of training programs.
- Gather feedback from staff and management to continuously enhance training materials and methodologies
- Regularly review training content to ensure alignment with evolving industry trends and best practices
- Travel regularly to various hostel locations to deliver training sessions, conduct assessments, and ensure consistent training implementation
- Maintain accurate records of training activities, attendance, and outcomes
- Generate insightful reports on training effectiveness, areas for improvement, and emerging training needs
Required skills:
- Bachelor's degree in Hotel management or human resources
- Proven experience in training and development within the hospitality industry, preferably in a hostel or hotel setting
- Exceptional interpersonal and communication skills
- Ability to design and deliver engaging and interactive training content
- Flexibility and willingness to travel frequently to various hostel locations
- Strong organizational skills and attention to detail
- Proficiency in training software and tools
- Analytical mindset with the ability to assess training needs and measure outcomes
- Enthusiasm for cultural diversity and an understanding of backpackers' needs and expectations
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