FatakPay Digital
3 weeks ago
- Job Description: Debt Collection Strategist
- Location: Marol, Andheri East, Mumbai
- Experience: Minimum 5 years in strategic planning or operational roles within the financial services or debt collection industry
- Education: Graduate/Postgraduate in Business Administration, Finance, or related field
- Technical Skills: Proficiency in data analytics tools, Excel, CRM systems, and strategic planning frameworks
Key Responsibilities:
Strategic Planning:
- Develop and implement collection strategies for different DPD buckets
- Design workflows and processes to optimize recovery rates while maintaining customer satisfaction.
Data-Driven Decision Making:
- Analyze customer behavior, repayment trends, and collection metrics to identify opportunities for improvement.
- Use data analytics tools to develop insights and refine strategies for better results.
Digital and Technology Integration:
- Leverage digital channels like SMS, WhatsApp, IVR, and conversational bots for targeted customer engagement.
- Work with tech teams to incorporate automation and AI-based tools into the collection process.
Compliance and Risk Mitigation:
- Ensure all strategies comply with regulatory guidelines and company policies.
- Develop mechanisms to identify and mitigate risks in the debt collection Work closely with the Operations, Legal, Compliance, and Digital teams to align strategies with organizational goals.
- Coordinate with external stakeholders, including outsourced agencies and vendors, to implement collection plans.
Performance Monitoring:
- Track and report on the performance of implemented strategies, including recovery rates and operational efficiency.
- Set KPIs for collection teams and monitor progress against goals.
Innovation and Continuous Improvement:
- Stay updated on industry trends and best practices in debt collection.
- Propose innovative ideas and pilot projects to improve recovery efficiency and customer experience.
Key Skills and Requirements:
- Experience: Minimum 5 years in strategic roles within debt collection or financial services.
- Education: Graduate/Postgraduate in Business Administration, Finance, or related field.
Technical Skills:
- Advanced proficiency in Excel, data analytics tools, and CRM systems.
- Familiarity with data visualization tools like Power BI or Tableau is a plus.
- Analytical Skills: Strong ability to interpret data and develop actionable strategies.
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