Information Technology Support Specialist

1 week ago

Visakhapatnam, India SISL Global Full time

Job Description -

  • C1-level proficiency in German (spoken and written).
  • Good Business English skills (spoken and written).
  • 2-3 years of experience in Remote technical support roles (L1/L2 preferred).
  • Experience with remote technical support to end-users, troubleshooting and resolving hardware, software, and network issues on laptops, desktops, and mobile devices
  • Good understanding of Windows operating systems, MS Office suite, basic networking, and common business applications.
  • Familiarity with ITSM or ticketing systems (e.g., ServiceNow, Remedy, etc.).
  • Excellent interpersonal and customer service skills; ability to communicate technical information to non-technical users.
  • Strong problem-solving skills and the ability to work independently and as part of a distributed team.
  • Experience supporting enterprise clients or working in a multilingual, multicultural environment will be an advantage

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