Front Office Manager
1 week ago
Company DescriptionEstablished by the founder of the group, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. owns and manages novels hotels, including their flagship property in Mumbai, the Grand Hotel in Ballard Estate designed by George Wittet in 1922. The company is committed to providing consistent customer service and dedicated comfort to all guests that come to experience the offerings of its unique novel hotels.Role DescriptionThis is a full-time on-site role for a Front Office Manager located in Mumbai. The Front Office Manager will be responsible for overseeing the daily operations of the front office, improving customer satisfaction, and ensuring high-quality customer service. Other responsibilities will include managing administrative tasks and effective communication with guests.Qualifications·Front Office Management skills·Excellent Customer Service and Customer Satisfaction skills·Effective communication skills, both written and verbal·Experience with hotel operations and booking systems is preferred·Diploma or Bachelor's degree in Hospitality, Business Administration, or related field·Familiarity with Mumbai and surrounding areas is a plus·Ability to manage staff, prioritize tasks, and maintain a positive work environmentResponsibilities·Staffing and Scheduling of the shift and allocation of duties.·Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.·Facilitate learning and development for all the team members·Performance Appraisal/ Management of the staff in the department.·Ensure that all the operational standards set for all the processes are followed·To liaison and build relationship with regular and repeat guests·Ensure that all the security, hygiene and aesthetic standards of the hotel are met.Interdepartmental interactionHigh degree of interaction with Housekeeping, Security, HR, Purchase, F&B, Engineering and Airport RepsTask StatementsTo ensure proper check in and check out process·Room allocation·Smooth Check In & Check Out·Special requirements of the guest·Guests to be met on check in by DM’s·Departure invoices to be sent on time·All Departure Invoices are ready with supporting voucherTo ensure proper registration process has been followed·All Reg Cards Profile Updated / Correspondence Attached/Photo IDs/Preferences·All Void Reg Cards authorized by DM's & filed·All Arrival Reg Cards as per Fidelio are printed and filed along with welcome letter & Preference Sheet in piano filePrepare reports and ensure timely updates·Prepare reports on Occupancy, Average rates, Reservations etc·Ensure through regular monitoring of feedback, prompt, efficient and accurate service to all guests.·To ensure the Single Window is created at 1600 and circulated at 1900·To maintain and check that process registers are duely filled and updated·Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are follow·Up selling targets to be met·To follow-up, co-ordinate and to ensure process adherence·To regularly co-ordinate with House Keeping to carry out Room co-ordination meetings·To ensure proper stocking and timely availability of welcome amenities·To ensure associate of the day feedback is carried out as per targets·To ensure proper co-ordination of transport·To ensure departure calls are done·To make sure lobby upkeep maintained at all times
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Assistant Front Office Manager
6 days ago
New Delhi, India The Westin Gurgaon New Delhi Full timeAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee...
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Assistant Front Office Manager
2 weeks ago
New Delhi, India TPC Lifestyle Hospitality Pvt Ltd Full timeAssistant Front Office Manager – TPC Lifestyle Hospitality Pvt Ltd Location:Aldona, Goa Salary:₹35,000 – ₹45,000About TPC TPC Lifestyle Hospitality Pvt Ltd (The Project Café) is not just a hotel — it’s aliving, breathing creative ecosystem. We blendart, design, hospitality, food, culture, and communityinto experiences that feel human, intimate,...
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Front Office Manager
1 day ago
New Delhi, India AMS Legal Full timeJob Description: Front Office Manager and Office Administrator Company: AMS Legal (Law Firm) Location: Chennai, Tamil Nadu, India CTC (Cost to Company): ₹2,40,000 per annumAbout AMS Legal: AMS Legal is a dedicated law firm committed to providing exceptional legal services. We are looking for a highly organized, professional, and proactive individual to be...
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Front Office Executive
6 days ago
New Delhi, India RKCA & Co. LLP, Chartered Accountants, Tax & Corporate Advisory Full timeCompany DescriptionRKCA & Co. LLP, Chartered Accountants, Tax & Corporate Advisory, is a leading Chartered Accountancy Firm in India offering a wide range of consulting services across India and abroad. With a client base of over 100 companies, RKCA specializes in audits, consulting, financial advisory, risk management, tax services, and corporate advisory,...
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Front Office Executive
3 weeks ago
New Delhi, India GPC Medical Ltd. Full timeJob descriptionWe are looking for an experienced Front Office Executive to manage our front desk operations and provide excellent service to our clients, partners, and visitors. The right candidate will have strong leadership qualities, great attention to detail, and a passion for creating a positive customer experience, especially in the healthcare...
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Front Office Executive
3 weeks ago
New Delhi, India GPC Medical Ltd. Full timeJob descriptionWe are looking for an experienced Front Office Executive to manage our front desk operations and provide excellent service to our clients, partners, and visitors. The right candidate will have strong leadership qualities, great attention to detail, and a passion for creating a positive customer experience, especially in the healthcare...
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Front Office Executive
3 weeks ago
New Delhi, India GPC Medical Ltd. Full timeJob description We are looking for an experienced Front Office Executive to manage our front desk operations and provide excellent service to our clients, partners, and visitors. The right candidate will have strong leadership qualities, great attention to detail, and a passion for creating a positive customer experience, especially in the healthcare sector....
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Front Office Executive
3 days ago
New Delhi, India RKCA & Co. LLP, Chartered Accountants, Tax & Corporate Advisory Full timeCompany Description RKCA & Co. LLP, Chartered Accountants, Tax & Corporate Advisory, is a leading Chartered Accountancy Firm in India offering a wide range of consulting services across India and abroad. With a client base of over 100 companies, RKCA specializes in audits, consulting, financial advisory, risk management, tax services, and corporate advisory,...
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Duty Manager
3 weeks ago
New Delhi, India Park Hyatt Chennai Full timeThe ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.Responsibilities- You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee,...
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Duty Manager
3 weeks ago
New Delhi, India Park Hyatt Chennai Full timeThe ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.Responsibilities You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest...
