Customer Service Manager or Analyst
3 weeks ago
Our company is searching for a motivated and experienced customer service manager or analyst to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.Responsibilities:- Supervising day-to-day operations in the customer service department.- Responding to customer service issues in a timely manner.- Creating effective customer service procedures, policies, and standards.- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.- Implementing an effective customer loyalty program.- Maintaining accurate records and documenting all customer service activities and discussions.- Assessing service statistics and preparing detailed reports on your findings.- Hiring and training new customer service agents.- Managing the approved budget of the customer service department.- Staying informed on the latest industry techniques and methods.Requirements:- Bachelor’s degree in business administration or relevant field.- Proficiency in Microsoft Office and customer service software.- Outstanding written and verbal communication skills.- Good understanding of management practices and techniques.- Excellent leadership and interpersonal skills.
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Customer Service Manager or Analyst
3 weeks ago
Delhi, India AKS ProTalent Full timeOur company is searching for a motivated and experienced customer service manager or analyst to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. To qualify for the...
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Customer Service Manager or Analyst
2 weeks ago
Delhi, Delhi, India AKS ProTalent Full timeOur company is searching for a motivated and experienced customer service manager or analyst to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. To qualify for the...
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Customer Service Manager or Analyst
2 weeks ago
Delhi, India AKS ProTalent Full timeOur company is searching for a motivated and experienced customer service manager or analyst to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. To qualify for the...
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Customer Service Manager or Analyst
2 weeks ago
Delhi, Delhi, India AKS ProTalent Full timeOur company is searching for a motivated and experienced customer service manager or analyst to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. To qualify for the...
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Support Services Analyst
3 weeks ago
West Delhi, India Deltek Full timeSupport Services AnalystCompany Summary :As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we...
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Support Services Analyst
3 weeks ago
West Delhi, India Deltek Full timeSupport Services AnalystCompany Summary :As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we...
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Support Services Analyst
3 weeks ago
West Delhi, India Deltek Full timeSupport Services AnalystCompany Summary :As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we...
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Support Services Analyst
3 weeks ago
West Delhi, India Deltek Full timeSupport Services AnalystCompany Summary :As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we...
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Servicenow Field Service Management Analyst
3 weeks ago
West Delhi, India QAAgility Technologies Full timeServicenow-Field Service Management AnalystWork Mode: Remote (EST timezone preferred)Experience Required: 3-4 YearsResponsibilities:- Collaborate with stakeholders to gather, analyze, and document business requirements for ongoing projects and system improvements.- Recommend and implement value-added solutions that address the business needs of the company.-...
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Solution Analyst
2 weeks ago
Delhi, India RED Global Full timeTitle: Solution Analyst - Commercial - Customer Self Servicewith Salesforcerequired, working with Salesforce or VistexLocation: remote India, EU time zone hoursIndustry: PharmaceuticalType: 2 year contract with extensionsRate: 21/hr US DollarsDescription:The Solution Analyst for the customer transformation program is key in the successful execution of the...
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Manager, Customer Success Services
3 weeks ago
West Delhi, India Forrester Full time**Role is based out of Delhi office 5 days in a week Monday to Friday**Shift timings are 4.30 PM to 1.30 AM IST, Transport Provided**Start Date is Feb 17th**Recent direct people management is requiredAt Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always...
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Manager, Customer Success Services
3 weeks ago
West Delhi, India Forrester Full time**Role is based out of Delhi office 5 days in a week Monday to Friday**Shift timings are 4.30 PM to 1.30 AM IST, Transport Provided**Start Date is Feb 17th**Recent direct people management is requiredAt Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always...
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Delhi, Delhi, India Rooter Full time**Job Description:**We are seeking an exceptional Customer Service Representative and Financial Data Analyst to join our team at Rooter. In this role, you will be responsible for providing high-quality customer support, analyzing financial data, and assisting with financial operations such as FP&A, taxation, and compliance.**Key Responsibilities:**Provide...
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Support Services Analyst
3 weeks ago
Delhi, India Deltek Full timeSupport Services Analyst Company Summary : As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we...
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Support Services Analyst
3 weeks ago
Delhi, Delhi, India Deltek Full timeSupport Services AnalystCompany Summary :As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we...
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Customer Service Specialist
3 weeks ago
West Delhi, India Triple Full timeTripleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...
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Customer Service Specialist
3 weeks ago
West Delhi, India Triple Full timeTripleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...
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[28/02/2025] Solution Analyst
2 weeks ago
Delhi, India RED Global Full timeTitle: Solution Analyst - Commercial - Customer Self Service with Salesforce required, working with Salesforce or Vistex Location: remote India, EU time zone hours Industry: Pharmaceutical Type: 2 year contract with extensions Rate: 21/hr US Dollars Description: The Solution Analyst for the customer transformation program is key in the successful...
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Customer Service Team Lead
4 days ago
Delhi, Delhi, India Om Sai Global HR Service Full timeOm Sai Global HR Service is seeking a Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service, handling administrative tasks, and supporting other departments as needed.About the Role:Provide a warm welcome to clients, customers, and visitors.Manage the front desk and ensure all...
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Delhi, India NelsonHall Full timeNelsonHall has an opening for a senior industry research analyst in IT services based in India. This is an opportunity to liaise with industry leaders and become a leading authority within your areas of expertise, advising leading IT services vendors on their offerings and strategic development and providing market intelligence to major enterprises and...