Oracle Cloud Technical Lead

The RoleWe are looking for a highly skilled and motivatedOracle Cloud Technical Leadto join our expandingManaged Services team in India. This role is pivotal to establishing and growing our offshore capability, working closely with our UK-based counterparts to deliver high-quality managed services to our clients. You will lead a technical team, manage performance and development, and play a hands-on role in delivering Oracle Cloud solutions across a variety of support and enhancement activities. Experience withOracle RedwoodandVisual Builder Cloud Service (VBCS)is essential, alongside a solid foundation in broader Oracle Cloud technical components.You will: Lead and managea team of Technical support consultants based in India, including recruitment, onboarding, and line management responsibilities. Work hands-onas a senior Oracle Cloud Technical support consultant, actively triaging, diagnosing, and resolving client issues. Partner closely with theUK ERP support leadto build a cohesive, cross-regional support function and align on processes and priorities. Lead and execute technical design, development, testing, and support of Oracle Cloud applications Deliver technical components including BI Publisher Reports, HCM Extracts, Approval Workflows, Fast Formulas, Oracle Integration Cloud (OIC) interfaces, and Fusion Analytics Warehouse (FAW) Design and develop solutions usingOracle Redwood UXandVBCS Conduct technical workshops, support requirements gathering, and map business processes Maintain clear and accurate documentation of troubleshooting steps and contribute to the improvement of support materials and internal knowledge base. Deliver and coordinatetraining sessionsto support the development of less experienced team members. Supervise and contribute toquarterly system updates, including testing and deployment activities. Build and maintain strongclient relationships, ensuring a high level of satisfaction through timely and effective support. Providestrategic inputinto the development of scalable, high-performing support models. Act as akey liaisonbetween the India and UK teams to ensure seamless collaboration and knowledge sharing.Person Specification(Essential):Excellent communication skills in English, both written and verbal, with the ability to engage effectively with clients and colleagues at all levels Ethical Conduct: Commitment to ethical standards, integrity, and compliance with relevant regulations and organizational policies Communication Skills:Ability to communicate clearly and client facing consultancy skills Teamwork:Collaboration with cross-functional teams, including stakeholders Customer Service Orientation:Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholders Continuous Learning:Willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities to enable growth Consulting skills:Strong consulting skills are essential for effectively communicating with clients, understanding their needs, providing recommendations, and guiding them through the implementation process. This includes active listening, problem-solving, and client relationship managementQualifications: Minimum of5 years of experiencein Oracle Cloud implementations or Managed Service operations, with a focus on leading or overseeing technical delivery. Extensive Knowledge on underlying database structure for ERP/HCM Oracle Cloud Extensively worked on BI Publisher reports, Migration and Workflow components Excellent Communication skills (written and oral) with good attention to detail Strong leadership skills and a dedication to achieving business outcomes and project deadlines. Ability to quickly grasp new concepts, incorporate innovations, and stay up to date with industry and business directions. Proven experience in a customer facing role Team player with demonstrable ownership of issues and ability to escalate when necessary Ability to operate successfully in a multi-tasked environment, with periods of pressure Flexibility when it comes to supporting innovative technologies Familiarity and understanding of rapid deployment methodologiesSkills and Experience (Desirable): BroaderOracle Application experience, including other HCM or ERP modules Experience working in amulti-regional or global support model Previous involvement inclient onboarding or managed services transitionprojects