Job Description:

As a part of MS Nutanix support team deliverables, the engineer is required to have strong Admin, Operate and Manage skills in Nutanix to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly.

Eligibility & Qualification:

• Bachelor’s degree in Engineering (or Equivalent).
• Minimum 8 years of relevant experience in Enterprise Managed Service environment.
• Certification on the latest tracks like NCP-MCI, VMware VCP, ITIL is an added advantage.
• Flexible to work in 24/7 support environment.
• Minimum level should be SPE if applying as part of Internal Job Posting.

Technical Skills:

• Admin, Operate and Manage Nutanix hyper-converged infrastructure.
• Experience in configuring Nutanix Hardware and Software components.
• Experience in configuring Nutanix server, storage and networking.
• Experience in Nutanix command line interface.
• Experience in integrating Nutanix with Backup and Disaster recovery solutions. • Experience in monitoring Nutanix infrastructure and optimizing.
• Maintain Nutanix infrastructure documents (HLD, LLD).
• Experience in Nutanix Performance Monitoring and Performance Chart.
• Experience in Nutanix upgrades.
• Experience in Nutanix security best practices.
• Experience in log analysis and RCA.
• Experience in Nutanix Era, Prism, Flow, Era, Xi IoT and Files solutions.
• Experience in VMware vSphere products.
• Basic understanding of DHCP, DNS and Active Directory.
• Basic knowledge of Linux Operating Systems.
• Basic knowledge of Physical Network and Storage technologies.

Key Responsibilities:

• Resolve customer’s issues via telephone, email, or remote sessions.
• Identify and escalate issues in a timely manner to vendor according to process guidelines.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.
• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Performs within the Productivity Measure of the team (scorecard).
• Handle Problem Management, Post Incident Reviews and RCA.

Non-Technical Skills:

• Excellent written and verbal communication skills.
• Commitment to deliver high quality product and solution support.
• Must achieve excellent customer satisfaction.
• Take ownership and work with high productivity and efficiency.
• Support other team members and seek their advice to make decisions on complex issues.

For Internal Job Movement:

• Approval of the employee's current manager is required.
• Employees are expected to notify their manager prior to an interview.
• Employees in Performance Improvement Plan are not eligible to apply.