
Senior Network Engineer
3 weeks ago
Job Description :
- Provide advanced configuration recommendation and assistance in customer deployments.
- Recreate reported issues in lab with customers configuration and topology.
- Work with development, QA, and hardware engineering teams to investigate and resolve software and hardware defects.
- Perform verification testing on customer reported defects.
- Analyze data traces and debugs using protocol analyzers to identify anomalies and determine solutions.
- Ensure customers reported issues are resolved to the client's satisfaction in a timely manner.
- Document chronicle events, troubleshooting steps and current status in the CRM tool.
- Create solutions and FAQs and drive improvement in software supportability :
- 5+ years of working experience in the data networking industry.
- Excellent verbal and written communication and organization skills.
- BS/MS in a computer related field or equivalent work experience.
- Any of the advanced networking certifications is preferred (CCIE, CCNP, JNCIE, or JNCIP).
- In depth knowledge and experience troubleshooting Layer-2/3 protocols for example, VLANs, VRRP, OSPF, BGP, ISIS, IPv4/6, ARP, RIP, NAT, and Layer-4 protocols (TCP, UDP)
- Thorough knowledge and understanding of application protocols, HTTP, SSL, FTP, SMTP, RTSP, SIP, Diameter, and DNS.
- Experience with firewalls, network security, and/or Application Delivery Switches (Server Load Balancers) is preferred.
- Demonstrated strong analytical, troubleshooting and problem-solving skills.
- Demonstrated strong leadership skills.
- Previous escalation or senior engineer experience preferred.
- Duties may require being on call periodically and working outside normal working hours
(evenings and weekends).
- Experience providing support to direct customers, resellers, and field personnel in resolving
product related issues.
- Contribute to technical documentation/knowledge base for internal and/or external use.
(ref:hirist.tech)
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