HCLTech Walk-in Drive
4 days ago
HCLTech Walk-in Drive - International Banking Voice Process Date:1 3th,14th & 15th October2025 Time:11:00 AM – 3:00 PM Location:HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600076 Contact HR- Sanjay,JudithDesignation:Associate Process:Inbound Calling. *No sales or upselling or cross selling. * Experience:1 to 3 Yrs in International Voice process.Mandatory qualifications: Excellent communication skills are both verbal and written Mandatory. A problem-solving mind-set. The ability to multitask, Able to work well as an individual and as part of a team.Responsibilities Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individual’s needs Responding to queries regarding our products, services, data and client accounts Managing multiple client queries at once Utilizing workflow tools to manage your own workload Contributing to the achievement of team targets including service levels and quality measures Maintain accurate records of customer communication and discussions using the appropriate internal system/s Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved Ensure that good client / consumer outcomes are at the center of all operational activity and decision making Deliver great clients and consumers service and seek to exceed client / consumer expectationsDesignation : Senior Team Lead Job Summary: We are seeking an experienced Senior Team Lead to join our international voice process team. The successful candidate will be responsible for leading a team of customer service representatives and team leads, driving team performance, and ensuring high-quality customer interactions.Key Responsibilities: 1. Team Management: Lead, motivate, and coach a team of customer service representatives and team leads to achieve business objectives and deliver high-quality customer experiences. 2. Performance Management: Monitor and manage team performance metrics, such as service level, first call resolution, and customer satisfaction. 3. Quality Assurance: Ensure adherence to quality standards, processes, and procedures, and implement corrective actions to address quality issues. 4. Process Improvement: Identify areas for process improvement and collaborate with stakeholders to implement changes. 5. Customer Escalations: Handle complex customer escalations and provide solutions or alternatives to resolve issues. 6. Reporting and Analysis: Analyze team performance data and provide insights to inform business decisions.Requirements: 1. Education: Bachelor's degree in any discipline. 2. Experience: Minimum 3-4 years of experience in a team lead or supervisory role in a voice process or customer service environment 3. Skills: - Strong leadership and team management skills. - Excellent communication, interpersonal, and problem-solving skills. - Ability to work in a fast-paced environment and handle multiple priorities. - Familiarity with quality management systems and processes. 4. Language Skills: Proficiency in English language (speaking, reading, and writing)
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New Delhi, India HCLTech Full timeHCLTECH- Walk in Drive Interview on 11-Sep-2025_ Freshers_ Voice ProcessWalkin Drive Location: Interview Venue: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil NaduDate:11-Sep-25 Timing - 11AM to 2.30 PM Work Location:[ Chennai 5 days WFO]Department:FresherExperience Required:FRESHERS...
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New Delhi, India HCLTech Full timeMEGA WALK-IN DRIVE at HCLTech (Voice Process – Banking Domain)Venue:Interview Mode: Face-to-FaceWalk-in Drive Location: HCLTech, A-8 & 9, Block A, Sector 60, Noida, Uttar Pradesh 201301Dates: Monday & Tuesday, 13th & 14th October 2025Time: 11:00 AM – 3:00 PMRole DetailsDesignation: AssociateExperience: 1 to 3 Years in International Voice ProcessCandidate...
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Walk-in Drive at HCLTech – Ambattur
4 hours ago
New Delhi, India HCLTech Full timeWalk-in Drive at HCLTech – Ambattur - 6, Chennai - 9th Oct 2025 - ThursdayWe are hiring Associates/ Analyst / Team lead for our Inbound Calling Process ( No Sales, No Upselling, No Cross-Selling).Role Details:- Designation: Associate/ Analyst / Team lead - Process: Inbound Calling - Experience: 1-3 years in International Voice Process/ 3-5 yrs/ 5- 8 yrs -...
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HCLTECH Mega Walk-in Drive
1 week ago
New Delhi, India HCLTech Full timeHCLTECH Mega Walk-in Drive - International Banking & Finance ProcessWalk-in Drive Details:Location: HCL Technologies Ltd, ETA 3, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, ChennaiDate: 10th October 2025 & 11th October 2025Time: 10:00 AM - 2:00 PMContact HR : Judith, Dharani & Sanjay.Job Title: Operations Team Lead – ARF...
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HCLTECH Mega Walk-in Drive
6 days ago
New Delhi, India HCLTech Full timeHCLTECH Mega Walk-in Drive - International Banking & Finance ProcessWalk-in Drive Details: Location: HCL Technologies Ltd, ETA 3, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai Date: 10th October 2025 & 11th October 2025 ⏰ Time: 10:00 AM - 2:00 PM Contact HR : Judith, Dharani & Sanjay.Job Title: Operations Team Lead – ARF...
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New Delhi, India HCLTech Full timeMEGA WALK-IN DRIVE at HCLTech (Voice Process – Banking Domain)Venue: Interview Mode: Face-to-Face Walk-in Drive Location:HCLTech, A-8 & 9, Block A, Sector 60, Noida, Uttar Pradesh 201301 Dates:Monday & Tuesday,13th & 14th October 2025 Time:11:00 AM – 3:00 PMRole Details Designation:Associate Experience:1 to 3 Years in International Voice Process...
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HCLTECH Mega Walk-in Drive
1 week ago
Delhi, India HCLTech Full timeHCLTECH Mega Walk-in Drive - International Banking & Finance ProcessWalk-in Drive Details:Location: HCL Technologies Ltd, ETA 3, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, ChennaiDate: 10th October 2025 & 11th October 2025⏰ Time: 10:00 AM - 2:00 PMContact HR : Judith, Dharani & Sanjay.ROLE : Senior Analyst QAEXPERIENCE : 5+...
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Hcltech mega walk-in drive
1 week ago
Delhi, India HCLTech Full timeHCLTECH Mega Walk-in Drive - International Banking & Finance ProcessWalk-in Drive Details:Location: HCL Technologies Ltd, ETA 3, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, ChennaiDate: 10th October 2025 & 11th October 2025⏰ Time: 10:00 AM - 2:00 PMContact HR : Judith, Dharani & Sanjay.ROLE : Senior Analyst QAEXPERIENCE: 5+...
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HCLTech Mega Walk-In Drive OTC 7th Oct 25
4 days ago
New Delhi, India HCLTech Full timeHCLTech Mega Walk-In Drive OTC | 1-4 Yrs Exp | ChennaiWe are hiring experienced professionals for the role of atOTC Collections HCLTech Interview Location: HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119 ️Interview Date:7th Oct 2025 ⏰Interview Time:10:00 AM 3:00 PM Work...
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Walk-in Drive at HCLTech – Ambattur
7 days ago
New Delhi, India HCLTech Full timeWalk-in Drive at HCLTech – Ambattur - 6, Chennai - 9th & 10th Oct 2025 - Thursday and FridayWe are hiring Associates/ Analyst / Team lead for our Inbound Calling Process ( No Sales, No Upselling, No Cross-Selling).Role Details:- Designation: Associate/ Analyst / Team lead - Process: Inbound Calling - Experience: 1-3 years in International Voice Process/...
