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Salesforce Business Analyst

4 weeks ago

Delhi, Delhi, India Follex Technology Full time

Role : Salesforce Business Analyst

Experience : 8 years

Total number of positions : 10

Start Date : Immediate

Shift : 7PM to 12 AM IST Mandatory (8 Hours/Day)

Special reqs; Hands-on experience

Vetting : Vetting process description

Delivery Review, 2 Technical Interviews

Skill : Salesforce : 2, Business Analysis : 8

About the Role :

A global leader in cloud-based enterprise solutions is seeking a Salesforce Business Analyst to drive enhancements across its Salesforce ecosystem. This role involves close collaboration with business stakeholders, product owners, and technical teams to identify pain points, define scalable solutions, and support successful implementation. The ideal candidate will possess deep business analysis expertise combined with hands-on Salesforce experience to ensure seamless integration of business processes and platform capabilities.

Job Roles Responsibilities :

- Collaborate with stakeholders to gather, document, and analyze business requirements and workflows.

- Translate business needs into functional specifications, user stories, and Salesforce solutions.

- Work with Salesforce teams to configure objects, automation, validations, and reporting tools.

- Support testing activities including UAT and regression testing to ensure solution quality.

- Act as a liaison between business users and technical teams, facilitating workshops and system demos.

- Ensure data integrity, assist in integrations, and manage user access, security, and permissions.

Job Requirements :

- Bachelors/Masters degree in Computer Science, Engineering, or a related field.

- At least 8+ years of experience as a Business Analyst, including 2+ years working on Salesforce projects.

- Strong knowledge of Salesforce Sales Cloud, Service Cloud, or Marketing Cloud functionalities.

- Hands-on experience with Salesforce automation (flows, workflows), reporting, dashboards, and data management.

- Excellent analytical, problem-solving, and business process modeling skills.

- Exceptional written and verbal English communication skills, with the ability to manage cross-functional collaboration.

Nice to Have :

- Salesforce certifications such as Certified Business Analyst, Administrator, or Sales Cloud Consultant.

- Experience with Agile methodologies and tools like Jira.

- Familiarity with API integrations and AppExchange solutions.

(ref:hirist.tech)