DigiHelic Solutions

Role : Observability Engineer

Context :

At the crossroads between new technologies and service management, the observability team designs and implements the monitoring infrastructure of Proximus.

We provide systems that ensure a real time view for the operation centers of all events on the network and IT applications, and their impact on our customers and services.

We are involved in all evolutions of Proximus services and technologies (mobile and fixed network, new IT technologies) and we quickly need to design our tools to assure the best possible experience for our Proximus customers and support operational processes of various expert teams.

Our current challenges :

Our Network and applications are quickly evolving, new technics (with Artificial intelligence, unsupervised anomaly detection, auto discovery of the service model) have to be used to minimize the load on our operational teams.

Evolve from component to service monitoring to better assess impact of technical events on services/customers and prioritize/automate resolutions.

Shorten time to detect anomalies be more proactive / preventive.

Shorten time to repair introduce automation/ease the root cause analysis.

Standardise the monitoring at Proximus while filling monitoring gaps.

We seek people with a positive attitude, enjoy hands-on learning, and have excellent problem solving & communication skills, someone able work in a highly cross-functional environment with the possibility to quickly understand all technologies used by Proximus.

Mission :

The Solution Engineer will perform the following tasks in collaboration with the expert from IT & network teams of different Proximus departments :

- Early involvement in business and technical projects to stress the need of adequate monitoring and produce the monitoring requirements.

- Analyse the technical specification of these projects, define the best monitoring option, produce the design and implement it.

- Translate infrastructure/network events into service and customer impact views.

- Manage, configure and integrate observability platforms.

Skills and experience :

- Minimum Master Level (ideally informatics with knowledge of Telecommunication) or proven experience in the OSS/event management domain.

- You have confirmed experience in a complex IT & Telco environment.

- Principles of telecom : network topologies and architectures.

- Principles of IT system : OS, database, virtualisation.

- Ability to create clear and concise documentation (visual model, workflow diagram).

- Knowledge of event management/monitoring/observability concepts and protocols.

- You have knowledge of DevOps and agile development principles & methodologies.

- Functional knowledge of the domain and data model standards like eTOM/ ITIL is considered as an asset.

- Good knowledge of English is mandatory (both oral and written).

- French and/or Dutch is an advantage.

- Customer centricity is part of your nature, you value communication and collaboration with others.

Soft skills : Analytical skill, assertive, curiosity, creative with an open mind, solution oriented, problem solving, optimistic, well-organised, attention to detail, enjoy interaction with new people, team player, quick learner and willing to go for the extra mile.

Specific to this position :

We are looking for experience with LiveSP/Live Action.

Able to :

- Assure the vendor and product management.

- Understand network performance reporting.

- Understand QoS concepts and protocols.

- Bring technical expertise to improve current deployment.

- SDWAN technologies knowledge is a plus.

- Python & PERL experience is mandatory.