QA Manager

Job Title: QA Manager

The QA Manager eCom will be responsible for:

1. Ensuring our eCommerce development teams are delivering high quality, reliable code (preventing issues from happening)
2. Ensuring our eCommerce development teams have high quality sensors in place in case we have incidents (resolve possible issues fast)

The QA Manager eCom will ensure our eCommerce teams deliver high-quality, reliable code by proactively enhancing testing processes and ensures sensors are implemented to detect issues fast, while clear incident procedures should ensure the incident is resolved within SLA. The role involves assessing current processes, leading improvements, and collaborating closely with POs, Scrum Masters, QA/incident manager, DevOps teams and other specialists. This leader will drive the stability, performance, and reliability of our platform while aligning with business goals.

Possible KPI's: % uptime of systems, % of test cases failed, # new bugs introduced into production, Speed performance webshops, % of incidents resolved within SLA, # of incidents per month, etc.

The ideal candidate will have 5-10 years of experience in quality assurance (automation and manual testing) as well as 5+ years in incident management, monitoring setup, or a related field.

We are looking to for a very proactive person that demonstrates a commitment to meeting deadlines and goals consistently. If that's not you, then this job is not suited for you.

Key Responsibilities:

1.Leadership

• Be very proactive in driving improvements
• Demonstrates accountability and a commitment to meeting deadlines consistently
• Having overview on what has most priority through data driven decision making
• Excellent stakeholder management, stakeholders never will get surprises or need to send reminders
• Challenges the status-quo
• Being able to get things done

2.Quality Assurance

• Work with QA's and stakeholders to ensure QA improvements are implemented
• Ensure all QA activities align with company goals and standards.
• Enforce coding standards and best practices
• Ability to investigate on testing tools and technologies & recommend the right fit
• Define and track QA metrics to measure quality and effectiveness of testing efforts
• Collaborate with development teams to integrate automated testing, including unit, integration, and end-to-end tests, into the CI/CD pipeline

3.Reliability and Incident management

• Ensures all teams have effective monitoring and alerting mechanisms to detect issues early and minimize impact
• Establishes agreed SLA's between domains and business
• Ensures all teams have updated incident processes (so resolution times are as short as possible)
• When incidents have happened, ensure they are reviewed in a root-cause analysis and improvement points are implemented.

4.Continuous improvement

• Continuously evaluate emerging tools, technologies, and best practices to enhance quality and reliability efforts
• Monitor industry trends and competitor practices, staying informed of new approaches to building robust eCommerce platforms
• Identify, implement and review key performance indicators (KPIs) to track and improve the quality and reliability of the platform over time

Qualifications:

• Bachelor's degree in business, IT, computer science, or equivalent experience in a relevant field. A master degree is a pre.
• 5-10 years of experience in software quality assurance, with at least 3 years in a leadership role
• 5+ years of experience in incident management, monitoring setup, reliability engineering, or a related field.
• Strong understanding of eCommerce development processes, testing methodologies and quality standards
• Proficiency in automated testing frameworks, Ci/CD pipelines and monitoring tools
• Experience with Agile and DevOps methodologies
• Excellent problem-solving skills and experience with incident management practices, root cause analysis and post-mortem processes
• Strong communication and collaboration skills to work efficiently across technical and non-technical teams