Amadeus Labs

4 weeks ago

Bengaluru, India Amadeus Labs Full time

Product Manager

Job Description :

Purpose :

The Offer Product Manager will be part of an effective best-in-class Product Management team, responsible for articulating and managing the Offer product functionality from customer business requirements to user acceptance.

She or he will strive for a consultative approach, orchestrate the best adapted solutions and portfolio, helping airline leaders succeed in their strategy.

Airline or travel industry experience is a plus, but not essential.

Key accountabilities :

- Articulate product strategy and innovation

- Follow market, industry and technology trends that transform the airline retailing landscape.

- Define the product strategy in collaboration with the Offer Business Owner, Train PM, Product Marketing and R&D, in line with Airline new business retailing model.

- Identify, gather and use data for decision making.

- Foster innovation to unlock business value.

- Participate in industry groups such as IATA, ATPCo and AGIFORS to understand market trends, present Amadeus solutions, and shape the industry transformation.
Identify opportunities

- Identify, assess, and benchmark business needs from customers / prospects aligned with the product strategy.

- Build the product plan/roadmap & long-term plan.

- Consolidate and articulate business needs into new product concepts or upgrades.

Sales and Marketing :

- Provide key information on the product-to-Product Marketing to define the Value proposition

- Contribute to the launch plan with Product Marketing and other associated teams.

- Share content for product documentation, sales tools, and collateral.

- Create standard and tailor-made presentations, and demo scripts showing product value.

- Give presentations, demos and familiarization sessions to customer, or train Sales to perform them.

- Participate in the preparation of key events, guaranteeing the success of product launches and follow up.

- Contribute to answering RFP/RFI for the product.

Ensure customer satisfaction :

- Provide support and assistance to customer.

- Monitor product acceptance, product performance and satisfaction

- Take corrective action as necessary.

- Agile Product Management / Epic Owner activities

- Participate in the R&D Trains, implement the product vision & the business value in line with the business owners, the train PM's, the product owners & agile teams.

- Participate in the Offer PM Train, identify and prioritize backlog items and deliver assigned objectives.

- Communicate to, and gain adoption by, customers & Amadeus teams on product vision, share product knowledge and ensure mutual understanding of the business.

- Maximize the agile team outcome: translate requirements into epics and/or user stories, prioritize them and validate their delivery.

Formalize requirements (scoping) :

- Propose solutions that meet the business needs of customers whilst aligning with Amadeus product strategy.

- Assess potential gaps between customer requirements and Amadeus solutions.

- Write a high-level business requirement and/or document detailed requirements and epics and/or user stories.

- Lead design and development using the SAFe framework

- Work closely with Design and Development teams to define priorities and product-releasing plan for new products or product upgrades.

- Participate in Sprint planning & reviews.

- Own or review solution Epics to ensure they correspond to identified customer / market needs

Requirements :

- University degree in Science, Business, Product Management, Marketing or related field, or equivalent work experience

- Experience in Product Management/Product Marketing practices / in managing B2B Software Products or SaaS

- Experience in working in an Agile environment.

- Experience in customer facing professional positions.

- Experience in the one of the areas of the Offer solution scope (Revenue Management, Dynamic Pricing, Shopping, Servicing, Availability, Inventory and Schedules) is a plus.

- Experience in Airline Industry, PSS and evolution of the market is a plus.

Education :

- B-School BS Degree, MS Degree preferred.

Relevant work experience :

- 8 to 12 years of experience

(ref:hirist.tech)

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