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Professional Services Engineer

3 months ago

Bengaluru, India Arista Networks Full time

Arista Networks is an industry leader in data-driven, client to cloud networking for large data center, campus and routing environments. Our switch systems have touched every corner of the market - from the data centers of the world’s largest cloud-computing companies to your local university’s server room, and every application in between. We design virtually all the hardware and software that goes into our products and it’s a badge we wear proudly. Our team is composed of experienced management and industry-leading engineering talent. Arista offers great benefits, work-life balance, and an environment that will challenge you to make a name for yourself in this industry.

The professional services role within Arista takes client engagements from initial design through implementation and migration and continues to provide operational support. This ensures a seamless transition for customers from initial exposure to full operational capability.

Job Description

  • Lead the design, deployment, and configuration of Arista's networking solutions, including switches, routers, and software-defined networking (SDN) components.
  • Work with clients to understand their network architecture and customize solutions to meet specific requirements.
  • Ensure seamless integration of Arista solutions with existing customer infrastructure.
  • Diagnose and resolve complex network issues in a timely manner, working closely with Arista's support and engineering teams as needed.
  • Perform network audits and health checks, providing recommendations for optimization and performance improvements.
  • Stay up-to-date with the latest networking technologies, trends, and Arista product developments.
  • Develop deep expertise in Arista's product portfolio and related technologies, such as cloud networking, network automation, and Data Center and Service Provider solutions.
  • Contribute to the development of best practices, technical documentation, and tools to enhance the delivery of professional services.
  • Act as a customer advocate within Arista, providing feedback to product management and engineering teams on customer needs and product enhancements.
  • Build and maintain strong relationships with key customer stakeholders, ensuring high levels of customer satisfaction.
  • Participate in post-project reviews to gather customer feedback and identify opportunities for improvement.
  • Ensure all projects comply with relevant industry standards, security protocols, and customer-specific requirements.
  • Maintain detailed documentation of network designs, configurations, and project deliverables for future reference.
  • Manage project timelines, deliverables and align with PM to ensure successful completion of professional services engagements.
  • Serve as a technical point of contact for customers, providing guidance and support throughout the project lifecycle.
  • Conduct technical workshops, training sessions, and knowledge transfer with customer teams.
  • Support pre-sales activities by providing technical expertise during customer engagements and proof-of-concept (POC) trials.

Technical Capabilities

  • Expertise in designing and deploying industry-leading networking solutions, particularly in Spine-Leaf architecture (L2LS/L3LS).
  • In-depth knowledge and hands-on experience with networking protocols and concepts, including MLAG, VXLAN, EVPN, BGP, OSPF, ISIS, L2 technologies, and multicast.
  • Comprehensive understanding of DC, SP, or Enterprise-level network architecture, including OSPF, BGP, L2 technologies, multicast, MPLS, and SP core networks.
  • Proficiency in L2 technologies such as STP, PVST, MSTP, RSTP, and EtherChannel, with the ability to configure and troubleshoot these protocols.
  • Experience in provisioning new services on the network, performing upgrades (e.g., OS patches, vulnerability management), and maintaining network performance.
  • Basic knowledge of Linux, Python/Bash scripting, and VMware, with the ability to automate network tasks and manage virtual environments.

Qualifications

  • Industry experience focused on IP networks. Engineer (5-12 Years)

  • Engineering Degree (B.Tech, BE), Telecom/Electronics (or similar)

  • Arista EOS and Cloud Vision experience will be an added advantage.

  • CCIE and/or JNCIE certifications/ equivalents

  • Excellent written and verbal skills.