Information Technology Infrastructure Specialist

3 weeks ago

New Delhi, India TRUGlobal Full time

IT Infra Technical Delivery SME (hands-on; not a PM/Manager)15+ YOE in hands-on Technical Delivery5 Days WFO - M.G. Road, Bangalore2 PM to 11 PM ISTKey Responsibilities- Lead and manage end-to-end delivery of IT infrastructure and operations projects across End User Computing, Network, Windows, Linux, and VMware environments. - Act as the primary point of contact for clients, ensuring seamless communication, expectation management, and service excellence. - Drive delivery governance, tracking project milestones, risks, dependencies, and ensuring adherence to SLAs and KPIs. - Collaborate with cross-functional teams (Engineering, NOC/SOC, Service Desk, Security, Cloud, etc.) for successful delivery outcomes. - Implement ITIL best practices for Incident, Problem, Change, and Service Request management. - Oversee infrastructure upgrades, patching, migrations, and capacity planning to ensure high availability and scalability. - Ensure compliance with security policies, audit requirements, and regulatory standards. - Provide technical direction, mentorship, and leadership to delivery teams. - Manage vendor relationships and third-party service providers for hardware, software, and network services. - Drive continuous improvement, automation, and optimization initiatives across IT operations.Technical Requirements:- Deep experience in Windows Server (AD, DNS, DHCP, Group Policy, Patch Management). - Strong background in Active Directory migrations, identity management, and hybrid integrations with Azure AD. - Expertise in device lifecycle management, desktop virtualization, application packaging/distribution, MDM (Intune, Workspace ONE). - Proven experience in VMware vSphere, vCenter, ESXi, and Horizon View deployments. - Expertise in virtualization, high availability, disaster recovery (SRM), and capacity optimization. - Expertise in Red Hat, CentOS, Ubuntu, or SUSE environments. - Strong skills in system administration, automation (Ansible, Bash/Shell scripting), and performance tuning. - Hands-on knowledge of LAN/WAN, VPNs, Firewalls, Load Balancers, and SD-WAN technologies. - Experience with Cisco, Juniper, or equivalent enterprise-grade network solutions. - Strong understanding of network security, monitoring, and troubleshooting. - Strong experience in IT support models, user experience improvement, and EUC security. - Strong knowledge and practical implementation of ITIL V3/V4 processes. - Experience in Service Transition, Service Operations, Problem/Change/Incident Management, and Continual Service Improvement.

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