O2C- Collections

2 months ago

Hyderabad, India Genpact Full time

Responsibilities

• Responsible for meeting own targets of assigned activities

• Primary responsibility for monitoring accounts receivable balances; perform collection functions on assigned account; resolve customer issues related to non-payment; conduct payment negotiation. Escalates accounts, as necessary.

• Works closely with Contracts, Credit, Billing, RECON, Database and Accounts Receivable areas to identify and resolve issues affecting timely account payment.

• Maintain our Culture with a positive team environment. Assist peers as necessary or as directed by Manager or Director.

• Collect customer payments in accordance with payment due dates. Communicate with customers in a positive and friendly manner.

• Monitor and follow up on the status of TBDA’s/RMA’s/CSO’s/Reverse BNL’s

• Create and send manual invoice(s) electronically or overnight mail following our protocol

• Research Operational issues with field personnel

• Monitor accounts in the Escalation Protocol for payment or credit risk

• Work with Database/FIT to correct entry errors and correct invoice(s)

Qualifications we seek in you

Minimum Qualifications

• B.Com or BBA, accounting, or finance emphasis a plus

Preferred Qualifications/ Skills

• Good communication & analytical skills

• Very strong interpersonal skills, tact, persistence, and patience; very strong customer service orientation; excellent follow through; strong verbal and written skills; working knowledge of spreadsheets and word processing, familiarity with computerized accounting / accounts receivable systems.

• Ability to manage changing priorities and multiple responsibilities, work extended hours, make decisions under pressure, work effectively in a team environment.

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