Mandarin Language Expert

3 days ago

New Delhi, India People Prime Worldwide Full time

About Company:
Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, it caters to over 700 clients with its extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes.
Job Title: Mandarin Language Expert
Location : Mumbai (Powai / Mahape) / Pune (Shivajinagar)
Experience : 5 to 7 Years
Employment Type : Contract to Hire
Work Mode : Hybrid
Notice Period : Immediate Joiners Only
Job Description:
Global L2 Support Mandarin Language Expert
Position Title Global L2 Support Mandarin Language Expert
Experience Level Expert 7 Years
Location Global Remote APAC
Department Global Support Translation Services
Role Summary
The Global L2 Mandarin Language Expert will support Mandarinspeaking clients by providing bilingual technical assistance translation and operational support to ensure seamless communication and incident management in global environments
Key Responsibilities
Handle L2level incidents service requests and escalations for Mandarinspeaking regions
Translate all critical IT and business documents between Mandarin and English
Ensure highquality and culturally aligned communication with endusers
Maintain bilingual documentation service tickets and operational logs
Collaborate with engineering and L3 teams to expedite issue resolution
Review translated technical materials for accuracy and clarity
Assist with APAC localization of platforms and services
Conduct bilingual meetings and support communication during major incidents
Prepare Mandarinlanguage status reports dashboards and summaries
Identify trends and participate in proactive problem management
Provide input for improving translation quality and customer satisfaction
Support continuous service improvement CSI initiatives globally
Qualifications
Bachelors degree in IT Computer Science or related discipline
Native or professional fluency in Mandarin and English
7 years of L2 bilingual technical support experience
ITIL Foundation or equivalent certification preferred
Excellent written verbal and analytical communication skills
Skills
Mandatory Skills : Jira Service Desk,Servicedesk,Windows Server

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