Botnotch Technologies

Salesforce (Subject Matter Expert)

Scope of Work:

This individual will be responsible for developing the Business by contributing directly to the sales, profitability, and business growth of Botnotch Technologies; Must identify business opportunities to expand the business

Job Development Strategy & Planning;

- Take all factors of the previous year's performance, operational cost, and budgets and prepare the Sales plan for the current year

- Conceptualize the Sales / Business Development Strategy for the current year in alignment with the Management's perspectives

- Plan and prepare a detailed Sales plan for the expansion of business opportunities

- Plan detailed Sales Targets and timelines on a month-on-month basis and align the team to these plans

Sales / Business Development - Operations:

- Be familiar with the company's requirements to be able to offer expert guidance on planning and implementation, or efficiency and success from an existing Salesforce deployment

- Identify business demands, collaborate with various teams to create projects, and receive training and support on the platform

- Create Salesforce training and certification content with external consultants

- Be the SME for creating Admin, Developer, and consultant certification training content in Salesforce

- Create structures and curriculum for our Salesforce content creation

- Create and improve on the current content creation guidelines and templates

- Create a Salesforce User manual & tests for internal users

- Engage with customers in pre-sales and sales cycle and develop the course of action

- Review customer CRM process and identify the gaps and optimization opportunities

- Review project documentation and ensure documents are kept up-to-date

- Should work in tandem with the Business Analyst

- Conduct product demos and Proof of Concept (POC)

- Should provide client consultations and work with remote delivery teams

- Use the Salesforce platform to meet business objectives by helping them implement specific client solutions and keep the platform maintained

Stakeholder Management & Reporting:

- Coordinate with internal and external teams to work effectively on the Salesforce platform

- Prepare regular status reports and submit them to the leadership team

- Create an environment that promotes collaborative learning and collective ownership of responsibilities

- Evaluate the impact of the delivery to the client with effective monitoring tools

- Work cohesively with the Team and the Management to achieve the desired organizational goals