
Miracle Software Systems
4 weeks ago
Primary Skills : Informatica, IDMC, Power exchance, PowerCenter, Azure
Responsibilities :
- Perform installation, configuration, maintenance, and upgrades for Linux, Unix, and Windows servers aligned with supported Informatica components.
- Recommend optimal hosting infrastructure based on usage, performance, and cost considerations.
- Support transactional replication across hosted servers in data centers.
- Design and implement disaster recovery solutions for mission-critical Informatica environments.
- Resolve performance issues within warehousing and trading system environments.
- Collaborate with DBAs to ensure database structures provide high performance, data integrity, recovery, and security.
- Monitor application servers, disk space, dump/core files, and other infrastructure metrics
using automated health check scripts.
- Manage production incidents via ServiceNow (or equivalent), ensuring resolution meets
committed SLAs.
- Tag repeated issues to problem records and document RCA findings for trend analysis and
continuous improvement.
- Participate in Change Advisory Board (CAB) meetings, support production deployments, and
manage rollback procedures as required.
- Manage and track certificates across environments and coordinate updates with business
teams.
- Facilitate daily knowledge transfer and internal alignment across MSS support teams.
- Attend and contribute to WSR, QBR, and YBR meetings with client stakeholders to share
insights, track performance, and plan Status Updates on key platform components :
- Informatica PowerExchange : Connectivity checks, session monitoring, error handling.
- IDMC / IICS and related Azure components (e.g., SQL, Storage) as applicable.
- Monitor Informatica workflows for delays, failures, and SLA adherence
- Monitor server performance, resource utilization, and availability across all supported
environments
- Support Informatica developers with deployment coordination, runtime troubleshooting, and
environment readiness
- Monitor and communicate any planned or ongoing maintenance, outages, or high-severity
escalations.
- Validate updates across all active SNOW tickets for incidents, changes, and service requests.
- Escalate deviations or priority issues per defined SLA and escalation matrix.
- Coordinate with stakeholders and internal teams to document any deviations from SOPs or
expected service behavior.
(ref:hirist.tech)
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