Information Security Engineer

4 weeks ago

Bengaluru, India One Degree North HR Services Full time

Flexible for rotational shifts

Work location : Bangalore.

Summary :

Lumen is a Global communications provider to enterprise customers.

With customers in more than 60 countries and an intense focus on the customer experience, Lumen strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections.

We are seeking an Information Security Engineer in Bangalore, India

A pivotal role in the Global Security organization responsible for operation, maintenance, and monitoring of Managed Customer Security portfolio.

This role performs security event management functions - monitoring, detection, triage of security events and alerts in SIEM and associated monitoring systems.

Facilitates the ingress, implementation, and egress of Client trouble / change requests for managed premise and cloud NextGen UTM firewall.

Description :

- Perform complex changes within the managed security environment and manage and resolve customer faults and service outage / impairment events.

- Investigation and resolution of impairment scenarios on MSS products.

- Researching and implementing customer generated change requests for MSS products

- Generating incident cases and escalating to superordinate teams in accordance with time and severity-based SLA's

- Performs tasks associated with the installation, turn up and maintenance of Lumen security infrastructure.

- Present as technical expert delivering solutions to Clients, internal business and third-party vendors.

- Develop enhancements to existing solutions, promote creation of new tools, processes and applications.

- Directly support, train and mentor tier I colleagues as a member of the team from a non-leadership position.

- Communicate effectively with managers, customers and vendors.

- Work additional hours as needed in cases of emergency / as work dictates.

Skills :

- Must have strong analytical and problem-solving skills.

Ability to analyse and solve complex issues and to efficiently handle multiple duties under pressure with minimal supervision.

- Must have excellent verbal and written communication skills with a focus on security incident reporting.

- Must be flexible and able to quickly adapt to change and prioritize tasks and responsibilities.

- Manage technical workload and engage senior technicians and management.

- Maintain solid working relationships, including collaborative technical activities with peers.

- Experience in a security operations environment (limited security Event Management responsibilities), or in-progress formal information and network security training, or completed CompTIA Security+, CompTIA Network+, or SANS GISF.

- Fortinet Firewall Experience Preferred

(ref:hirist.tech)

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