Business Analyst, Application Support

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role :  
The Business Analyst will perform requirements gathering, analysis, process modelling, testing, training and support activities and will work directly with process owners, stakeholders, technical management and end users to ensure alignment of technology solutions with strategic business roadmaps. There will be a further opportunity to specialize in testing or application development. 

Daily activities will include working as part of a team performing analysis and documentation of changes to business systems as well as providing 1st and 2nd line support and testing of the applications to ensure systems are presented to a high standard.

Your Role Accountabilities:  

SUPPORT AND ANALYSIS  

Partner with the business to ensure appropriate usage of technology solutions  Responsible to document business processes, use cases, requirements and to formulate and recommend strategic process reengineering efficiencies and business performance improvements.  Translate designs into Functional & Technical specifications that meet the business need  Responsible to continually monitor and analyse post-stabilisation user adoption rates and changing business processes and to recommend required solution modifications.  Produce Training Materials and Step Guides for new releases and maintain existing system manuals  Manage & support implementation of systems  End user support for a variety of disparate systems  Updating enhancement and defect tracking systems with latest status 

TESTING  

Responsible to create detailed Test plans and system testing solutions to ensure they meet documented specifications and the business requirements.  Effective reporting of test progress and maintaining status in test management system  Responsible to create detailed User Acceptance Test plans, organize and conduct User Acceptance Testing and Training activities, and to ensure successful delivery and deployment of high quality technology solutions with high rates of user adoption.  Setup and maintenance of testing environments including user roles and permissions 

DEVELOPMENT (Depending on specialty)  

Development planning and the delivery of value added work, to scope and budget  Develop solutions according to specification and best practice  Convert functional requirements into technical specifications and design documents, providing development estimates  Own and manage complex technical or development issues and change requests through to resolution  Unit testing of developed solutions  Release management (testing, versioning and creation of release notes)  Technical and development troubleshooting 

Qualifications & Experiences:  

Relevant Previous Work Experience  

2+ years experience in a Business Analyst/process definition and re-engineering role Solid experience working with Sr. Business Executives, process sponsors and stakeholders in a facilitation role.  Demonstrable experience working with 3rd party service providers and offshore / virtual teams  Experience working in internal or external business, management or technology consulting  Experience working within the entertainment industry is highly desirable  Experience working with finance systems is highly desirable  Experience working with Microsoft Dynamics NAV or D365 is highly desirable 

Technical 

Elicitation and documentation of use cases, user stories, functional requirements and technical specifications Definition of current and future states and identification of gaps  Decomposition, documentation and communication of information at various levels of detail using best practice business analysis techniques and artefacts (e.g. flow charts, wireframes, screen mock-ups, etc.) for both technical and non-technical stakeholders  Identification of process inefficiencies and improvements, with a high proficiency in process re-engineering, process modelling and alignment with business strategy  Measurement, evaluation and prioritisation of scope items according to business strategic plans and development of detailed business cases/ROI analyses  Creation of functional impact analyses (on end-user experience, functional departments, systems and business processes) for all new capabilities

Functional 

Functional knowledge of the Television Production business area - highly desirable  Excellent grasp of business and technology best-practices Strong customer relationship skills, with focus on service orientation  Ability to interface effectively with multiple levels of management, through strong written and verbal communication skills, ranging from senior business executives to business domain experts and third parties. Resolution of large and complex issues in creative and efficient ways; handling multiple tasks with changing priorities, communicating changes in scope and schedule to all parties concerned.  Excellent problem solving, quantitative and analytical skills, critical thinking, and the ability to effectively work through abstract concepts.  Ability to work successfully across organizational lines and influence outcomes.  Independent preparation of presentation quality documents and Sr. Management level summaries.  High-degree of independence and self-motivation; enthusiasm for challenging work Ability to manage dependencies, and risks associated with strategic technology deliverables  Experience working with and relying on external vendors in alternate time zones  Waterfall and Agile methodologies, including ability to act as Product Owner Agent on Agile teams  Strong proficiency in Microsoft Office applications, including Project, Outlook, Visio, Access, Excel, PowerPoint and Word 

General 

Capacity to work flexible hours, including working across multiple time zones when necessary and possible extra time when necessary  Must be able to work well under time constraints  Must be able to pay close attention to complex detail and understand written and oral instructions.  Ability to organize and schedule work effectively.  Must be able to work well within a team  Must be able to maintain confidentiality. 

Education/Qualifications  

Undergraduate degree or equivalent required.  Business Analysis Training and/or Certification highly desirable (e.g., IIBA) 

How We Get Things Done…

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

---