Senior Software Development Engineer, Selling Partner Support Experience
3 weeks ago
You will drive the technical architecture of our intelligent support platform, designing and implementing scalable solutions to enhance our customer experience. Your work will directly impact Amazon's ability to transform its seller support experience, consolidating various tools into a unified, AI-powered platform serving large seller base globally.
This role presents a unique opportunity to shape the technical foundation of a new organization while solving complex problems at Amazon scale. The ideal candidate combines deep technical expertise with leadership abilities and a passion for mentoring engineers.
Success in this role means delivering architecturally sound solutions that can scale to Amazon's needs while establishing technical practices that will serve as the foundation for our growing organization.
Key job responsibilities
• Lead the technical architecture for major components of our AI platform, including LLM integration, intelligent routing systems, and automated response generation
• Design scalable and resilient distributed systems that can handle Amazon's global seller support volume
• Drive technical decisions across multiple teams, ensuring system cohesion and engineering excellence
• Establish architectural patterns and best practices for AI/ML system implementation
• Create technical roadmaps for complex multi-quarter initiatives
• Mentor SDEs and SDMs, raising the technical bar for the organization
• Partner with senior leadership to translate business requirements into technical solutions
• Lead design reviews and architecture discussions across teams
BASIC QUALIFICATIONS
- Bachelor's degree in computer science or equivalent- 8+ years of non-internship professional software development experience
- 8+ years of programming with at least one software programming language experience
- Experience as a mentor, tech lead or leading an engineering team
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
PREFERRED QUALIFICATIONS
- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers.
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