Program Manager, ACES

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence System) Program Manager for its India transportation operations team. As a program manager, you will: · Serve as gatekeeper in assigned process areas for the change management process · Partner with tech organization on the business requirement documents (BRD) · Define the right process and work with operations to establish the right process path · Work with stakeholders to eliminate gaps in system and have a systemic fix of gaps · Demonstrates discretion in coordination of project scoping and selection to align with business objectives · Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects · Audits completed projects to verify sustained impactThis role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience. The individual will determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to create long term sustainable process paths to improve customer experience.The successful candidate will be a person who enjoys and loves working with data, understand operational processes and would be able to design and define progress paths.Key job responsibilities Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence System) Program Manager for its India transportation operations team. As a program manager, you will: · Serve as gatekeeper in assigned process areas for the change management process · Partner with tech organization on the business requirement documents (BRD) · Define the right process and work with operations to establish the right process path · Work with stakeholders to eliminate gaps in system and have a systemic fix of gaps · Demonstrates discretion in coordination of project scoping and selection to align with business objectives · Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects · Audits completed projects to verify sustained impactThis role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience. The individual will determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to create long term sustainable process paths to improve customer experience. BASIC QUALIFICATIONS: - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS: - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedulesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.