Lead - Hardware Asset Management

19 hours ago


Hyderabad, Telangana, India Warner Bros. Discovery Full time

Your New Role

- The Lead, Hardware Asset Management will play a critical role in the Asset and Operations team, focusing on the end-to-end lifecycle management of physical IT assets using the ServiceNow Hardware Asset Management (HAM) module.

- This position will be based in Hyderabad and will report directly to the Senior Manager, Enterprise Asset Operations Management.

- As a key contributor to enterprise asset operations, this role ensures that hardware assetssuch as laptops, desktops, servers, and network devicesare accurately tracked, maintained, and optimized from procurement through retirement.

- The Lead, Hardware Asset Manager will collaborate with procurement, IT support, finance, and compliance teams to ensure asset data integrity, policy adherence, and operational efficiency.

- This role requires deep knowledge of ServiceNow HAM, asset lifecycle processes, and ITAM best Role Accountabilities.

Asset Lifecycle Management.

- Oversee the full lifecycle of hardware assets, from acquisition and deployment to decommissioning and disposal.

- Ensure accurate and timely updates to asset records in ServiceNow, including ownership, location, status, and warranty information.

- Monitor asset aging, utilization, and refresh cycles to support strategic planning and cost optimization.

ServiceNow HAM Administration.

- Configure and maintain the ServiceNow Hardware Asset Management module to support enterprise asset operations.

- Automate workflows for asset receiving, assignment, return, and disposal using HAM best practices.

- Integrate HAM with related modules such as Procurement, CMDB, and Discovery to ensure data consistency.

Inventory Control & Compliance.

- Conduct regular audits and reconciliations of physical inventory across locations.

- Ensure compliance with internal asset management policies and external regulatory requirements.

- Manage asset tagging, tracking, and reporting processes to support financial and operational audits.

Stakeholder Collaboration.

- Partner with IT support, procurement, finance, and compliance teams to align asset management practices with business needs.

- Act as a subject matter expert on hardware asset management processes and ServiceNow HAM capabilities.

- Provide training and support to stakeholders on asset lifecycle procedures and HAM usage.

Reporting & Continuous Improvement.

- Develop and maintain dashboards and reports on asset inventory, lifecycle status, and key performance indicators.

- Identify opportunities for process improvement and automation to enhance asset visibility and reduce manual effort.

- Stay current with ServiceNow platform updates and ITAM trends to drive innovation and efficiency.

Qualifications & Experiences.

- 6+ years of experience in IT Asset Management, with a focus on hardware lifecycle management.

- Proven experience with ServiceNow Hardware Asset Management (HAM), including configuration and workflow automation.

- Strong understanding of ITAM best practices, asset lifecycle processes, and inventory control.

- Experience with asset audits, compliance reporting, and vendor contract management.

- Excellent analytical, organizational, and communication skills.

- Bachelors degree in Information Technology, Business Administration, or a related Required But Preferred Experience.

- ServiceNow certifications (e.g., Certified Implementation Specialist HAM, Certified System Administrator).

- ITIL Foundation or higher-level certifications.

- Experience with global asset operations in a large enterprise environment.

- Familiarity with software asset management (SAM) and integration with HAM. (ref:iimjobs.com)

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