Jr.Customer Operation Executive

2 weeks ago


Kochi, India Direct7 Networks Full time

Job Title: Junior Customer Operations Executive

Company: Direct7 Networks

Location: Kochi, Kerala


Job Description:


  • Workflow Analysis: Analyzing support workflows and suggesting improvements to enhance efficiency and effectiveness.


  • Product Collaboration: Collaborating closely with product teams to provide insights and feedback on product changes related to the customer service department.


  • Technical Support: Providing technical support to customers within agreed Service Level Agreements (SLAs), ensuring prompt issue resolution and adherence to established timelines.


  • Configuration Assistance: Assisting internal teams and clients with configuration setups to ensure smooth operations and optimal functionality.



  • Issue Resolution: Identifying and resolving issues through various communication channels such as chat, emails, and calls.


  • Sales Assistance: Supporting the sales process by providing potential leads with detailed information about the company's products and services.


  • Communication Skills: Demonstrating proficiency in English, both verbal and written.



Experience:

  • 0.5-2 years of experience in customer support/customer operations/Technical support.
  • MS Office knowledge is mandatory 
  • Bachelor's degree preferred.
  • Willing to work in rotational shift


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