Senior Analyst

2 weeks ago

Gurugram, India Leading Digital company Full time
Serve as the primary HRIS contact for SuccessFactors, including configuration, troubleshooting issues, ensuring the data in the system is compliant with HR processes and laws, reporting, and end-user support.

- SuccessFactors Techno-Functional: Provide Tier 1 & Tier 2 technical support for SuccessFactors modules ( Employee Central (core HR), Recruiting, Onboarding, Performance & Goals, Learning, Compensation, Succession & Development, and Analytics).

- Optimize system functionality and processes.

- Maintain employee data accuracy and system compliance with HR and legal standards.

- Assist with imports, data loads, and system integrations with third-party tools.

- Conduct user testing, implement enhancements, and support configuration needs.

- Generate cyclical and ad hoc reports.

- Create dashboards and analytics.

- Act as liaison with customer support and/or consultants for HRIS technology cases.

- Create and maintain Standard Operating Procedures (SOPs), training documents, and workflows.

- Draft and execute detailed test scenarios for system changes and upgrades.

- Lead HRIS projects, including new module rollouts, upgrades, and integrations.

- Develop timelines, monitor progress, and ensure timely delivery of quality solutions.

- Identify and escalate issues, track risks, and ensure follow-through on corrective actions.

- Deliver training sessions to staff, managers, and end-users on new system features and best practices.

- Other duties and responsibilities as required.

REQUIRED QUALIFICATIONS:

- Bachelor's Degree in in Human Resources, Information Technology, Business Administrator or another related field.

- 5+ Years Working as a techno-functional systems Analyst in SuccessFactors Employee Central (core HR), Recruiting, Onboarding, Performance & Goals, Learning, Compensation, Succession & Development, and Analytics modules.

- SAP Certified Associate Employee Central, Recruiting, Onboarding, Performance & Goals, Succession & Development, Learning, and Compensation.

- Ability to use discretion when working with confidential information.

- Actively seeks information to understand customers' circumstances, problems, expectations, and needs.

- Advanced level experience working with Microsoft Office Suite (Word, Excel, PowerPoint, etc.

- Excellent written and verbal communication skills in English.

- Experience supporting U.S.-based teams and navigating time zone overlap requirements.

- Experience working independently in a global, remote HR or shared services environment.

- Familiar with US laws relating to Human Resource processes and operations.

- Must be available during core U.S. working hours (full or partial overlap as agreed).

- Strong attention to detail, documentation, and stakeholder management.

- Strong reporting skills, familiarity with query tools or SQL is a plus.

PREFERRED QUALIFICATIONS:

- SuccessFactors Expert (SFX) Accreditation.
(ref:iimjobs.com)

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