Knowledge Based Specialist
4 weeks ago
Position Summary:Our partner, a technology-led manufacturer operating at a national scale, is adding a Knowledge Base Analyst to bring structure, accuracy, and scalability to its internal technical support knowledge. The goal is to consolidate internal content into a single, reliable source within Salesforce so Tech Support agents can resolve customer issues faster and more consistently. As the Analyst, you’ll play a key role in organizing content, identifying gaps across multiple systems, and ensuring every troubleshooting guide and SOP is clear, searchable, and reliable. Expect to audit scattered resources, design a scalable structure, and turn tribal know-how into step-by-step guidance that actually helps during live support calls. This is a hands-on knowledge management and content operations role built to directly improve agent response time, customer satisfaction, and operational efficiency.Experience and Education:BS in Computer Science, Information Systems, Technical Communication, or equivalent experience/fieldBackground in knowledge management, content operations, or instructional design for technical products and hardware troubleshootingSuccess managing a support knowledge base inside Salesforce Knowledge or a comparable KMSExperience consolidating fragmented content from tools like Confluence, Jira, shared drives, and PDFs into a governed repositoryCross-functional work with Support, Product, Engineering, and Training to capture processes and document changesBe able to capture measurable wins such as improving searchability, time to answer, or first contact resolution through content quality and structureExposure to AI-assisted knowledge workflows, such as recommended articles or agent assist a plusSkills and Strengths:Salesforce KnowledgeKnowledge managementContent governanceGap analysisProcess mappingSOP writingTroubleshooting guidesTaxonomy designMetadata managementContent lifecycle managementSearch optimizationVersion controlStakeholder interviewsConfluenceJiraLearning management systemsTechnical editingAnalytics and KPIsAI enablementPrimary Job Responsibilities:Own the internal knowledge base in Salesforce Knowledge and make it the single source of truth for agentsAudit current articles across Salesforce, Confluence, Jira, and PDFs, and lead the migration plan to SalesforceDefine article templates, taxonomy, metadata, and review workflows to keep content current and consistentConduct knowledge audits and gap assessments tied to top call drivers and failure modes in the fieldTranslate SME input into stepwise diagnostics, decision trees, and resolution flows that work during live callsBuild and maintain SOPs and troubleshooting playbooks mapped to real symptoms, diagnostics, and fixesPartner with Technical Training to align onboarding and refreshers with the knowledge base contentCollaborate with Product and Engineering to document new features and changes ahead of releaseInstrument usage analytics, search terms, and deflection metrics to guide backlog and improvementsPilot AI-assisted article surfacing and drafting workflows to improve content velocity and agent experienceEstablish versioning, approvals, and sunset rules to remove stale or conflicting guidanceCreate simple visuals where needed to clarify wiring, sequences, or controller statesMaintain a prioritized content roadmap focused on impact to handle time and first contact resolutionProvide enablement sessions for agents and supervisors on finding and using content effectively
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Knowledge Based Specialist
4 weeks ago
Pune, India Ranger Technical Resources Full timePosition Summary:Our partner, a technology-led manufacturer operating at a national scale, is adding a Knowledge Base Analyst to bring structure, accuracy, and scalability to its internal technical support knowledge. The goal is to consolidate internal content into a single, reliable source within Salesforce so Tech Support agents can resolve customer issues...
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Knowledge Based Specialist
4 weeks ago
Pune, India Ranger Technical Resources Full timePosition Summary:Our partner, a technology-led manufacturer operating at a national scale, is adding a Knowledge Base Analyst to bring structure, accuracy, and scalability to its internal technical support knowledge. The goal is to consolidate internal content into a single, reliable source within Salesforce so Tech Support agents can resolve customer issues...
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Knowledge Based Specialist
4 weeks ago
Pune, India Ranger Technical Resources Full timePosition Summary: Our partner, a technology-led manufacturer operating at a national scale, is adding a Knowledge Base Analyst to bring structure, accuracy, and scalability to its internal technical support knowledge. The goal is to consolidate internal content into a single, reliable source within Salesforce so Tech Support agents can resolve customer...
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Knowledge Based Specialist
4 weeks ago
Pune, India Ranger Technical Resources Full timePosition Summary: Our partner, a technology-led manufacturer operating at a national scale, is adding a Knowledge Base Analyst to bring structure, accuracy, and scalability to its internal technical support knowledge. The goal is to consolidate internal content into a single, reliable source within Salesforce so Tech Support agents can resolve customer...
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Knowledge Based Specialist
4 weeks ago
Pune, India Ranger Technical Resources Full timePosition Summary: Our partner, a technology-led manufacturer operating at a national scale, is adding a Knowledge Base Analyst to bring structure, accuracy, and scalability to its internal technical support knowledge. The goal is to consolidate internal content into a single, reliable source within Salesforce so Tech Support agents can resolve customer...
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Knowledge Based Specialist
4 weeks ago
Pune, India Ranger Technical Resources Full timePosition Summary:Our partner, a technology-led manufacturer operating at a national scale, is adding a Knowledge Base Analyst to bring structure, accuracy, and scalability to its internal technical support knowledge. The goal is to consolidate internal content into a single, reliable source within Salesforce so Tech Support agents can resolve customer issues...
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Knowledge Based Specialist
1 week ago
Pune, Maharashtra, India Ranger Technical Resources Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPosition Summary:Our partner, a technology-led manufacturer operating at a national scale, is adding a Knowledge Base Analyst to bring structure, accuracy, and scalability to its internal technical support knowledge. The goal is to consolidate internal content into a single, reliable source within Salesforce so Tech Support agents can resolve customer issues...
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Knowledge Based Specialist
4 weeks ago
Pune, India Ranger Technical Resources Full timeJob Description Position Summary: Our partner, a technology-led manufacturer operating at a national scale, is adding a Knowledge Base Analyst to bring structure, accuracy, and scalability to its internal technical support knowledge. The goal is to consolidate internal content into a single, reliable source within Salesforce so Tech Support agents can...
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Knowledge Based Specialist
4 weeks ago
Pune, Maharashtra, India, Maharashtra Ranger Technical Resources Full timePosition Summary:Our partner, a technology-led manufacturer operating at a national scale, is adding a Knowledge Base Analyst to bring structure, accuracy, and scalability to its internal technical support knowledge. The goal is to consolidate internal content into a single, reliable source within Salesforce so Tech Support agents can resolve customer issues...
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Healthcare Specialist
4 days ago
Pune, Maharashtra, India PrimeEdge Digital Full time ₹ 5,00,000 - ₹ 15,00,000 per yearRole DescriptionThis is a full-time, on-site Healthcare Specialist role based in Pune. The Healthcare Specialist will be responsible for providing expert medical care and assistance, ensuring effective communication with patients and teams, and delivering training programs. The role involves utilizing healthcare knowledge to address patient needs and...
