Vena - Application Support Analyst
3 days ago
Description :We believe that understanding and valuing our customers is the key to success.As Venas Application Support Analyst, you will be responsible for creating a World Class customer experience with every customer interaction.The day-to-day will include assisting customers with product related questions, troubleshooting technical issues, providing guidance and recommendations, engaging internal teams to drive issues to resolution, and more.We are looking for an individual who aims to provide constant value to our customers while looking for ways to improve our Support offering.The Application Support Analyst will be a dependable, agile, adaptive, self-starter.Are you ready to work in a fast-paced, exciting environment that will challenge you each day and contribute to your personal and professional growth?How You'll Make An Impact :- Become an expert in the Vena application, Microsoft Excel, and more- Prioritize and resolve a high volume of customer requests within Service Level Agreements (SLAs) and ensure interactions result in high customer satisfaction scores- Assist customers with product related questions, troubleshoot technical issues, provide technical guidance and recommendations- Support customers via multiple channels, including but not limited to, email, chat, phone, and web-sessions- Clearly set and communicate expectations to customers and internal stakeholders- Manage customer expectations regarding issue priority, resolution time, and suitability of workaround provided- Provide timely updates and remain responsive throughout a request- Collaborate with and engage internal teams to drive issues to resolution- Proactively monitor for emerging patterns and raise awareness around customer feedback and challenges- Creating Knowledge base articles, internal guides, and other team assets, as required- 85% is spent on resolving customer issues- 5% in meetings (1:1, team huddles etc.)- 10% ongoing trainingWe'd Love to See :- 1+ year of technical support experience- Information Systems, Information Technology, or equivalent experience- Knowledge of SQL, SQL Server, and cube technology and advanced experience in Microsoft Excel, including macros, VBA, Pivot tables- Excellent troubleshooting, problem-solving, time management and organization skills- Ability to learn quickly and respond to changing customer needs and demands- Exceptional written and verbal communication- Comfortable with shift work (ref:hirist.tech)
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Application Support Analyst
2 weeks ago
Indore, Madhya Pradesh, India Vena Solutions Full time ₹ 12,00,000 - ₹ 24,00,000 per yearDepartment:Application SupportLocation:India - Resident (0008)DescriptionThis role will be working out of our Indore office 5 days a week.We believe that understanding and valuing our customers is the key to success. As Vena's Application Support Analyst, you will be responsible for creating a World Class customer experience with every customer interaction....
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Vena - Senior Frontend Developer - React.js
3 days ago
Indore, India Vena Solutions Full timeDescription :Vena Solutions is seeking a Senior Developer to help us expand our sophisticated SaaS cloud technology.This role is a match for you if you are an innovative software engineer who loves to create scalable and performant code.Our technology evolves through continuous innovation; we are always on the lookout for emerging technologies, regardless of...
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Indore, India Vena Solutions Full timeDescription :Vena Solutions is seeking a Technical Lead - Staff Software Developer who will act as an engineering team leader driving high-quality delivery of product improvements, while staying hands-on and contributing to the codebase for our cloud-native SaaS product.This role is a match for you if you are looking to combine your technical and leadership...
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Associate Consultant
2 weeks ago
Indore, Madhya Pradesh, India Vena Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearOur clients are exploring how Vena can improve their financial processes. With so many choices, they are looking for guidance on the best practice and approach to realize their goals. This is where our Consultants come in. Consultants are responsible for execution of excellence: implementing the Vena product from initiation to close, and enabling our...
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Technical Lead
2 days ago
Indore, Madhya Pradesh, India Vena Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescriptionPlease Note:While we are not actively hiring for this role until February 1st, we are currently in the preparation phase and welcome early conversations with our Talent Acquisition team. If you're interested, feel free to apply now — our team will be reviewing submissions and connecting with potential candidates ahead of the formal hiring start...
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Vena - Manager - Software Testing
3 days ago
Indore, India Vena Solutions Full timeHow You'll Make An Impact : - Analyze existing projects and requirements to identify test requirements- Write, maintain, and manage automated UI tests and API tests- Contribute to the building and implementing of best fit testing methodologies, including automated test frameworks and API test frameworks like Rest-Assured- Identify and execute test...
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Indore, India Vena Solutions Full timeDescription : - As a Software Development Manager, you will be part of a leadership team responsible for coaching and mentoring talented software developers working in an agile SaaS environment.- You will directly impact and influence product delivery, team growth and employee engagement.- Our developer-focused team culture encourages our engineers to be...
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Indore, India Vena Solutions Full timeDescription : As a Senior Software Developer in Test, you will be part of a product engineering team maintaining and supporting our V365 Excel Add-in, which is our cross-platform product that is used by our customers to interact with their data from within Excel itself. The product is written Javascript, using React.Using your software QA engineering skills,...
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Associate IT Applications Analyst-1
1 week ago
Indore, India TaskUS Full time**As an Associate Applications Analyst, your duties will revolve around day to day planning, research, and documentation of all aspects of the specific project you are working on. He/She is expected to monitor progress to assure deadlines and standards are met.** **The Associate Applications Analyst will work closely with Senior Applications Analysts to...
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IT Applications Analyst
3 weeks ago
Indore, India TaskUs Full timeJob Description Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media,...
