QualityKiosk Technologies

Role Overview:.- The Delivery Leader will be responsible for driving end-to-end delivery of large, complex programs for BFSI clients, ensuring excellence across quality, cost, and timelines.- This role involves strategic account management, client engagement, and governance, with direct - accountability for profitability, customer success, and people growth.- The leader will work closely with sales, finance, RMG, talent acquisition, and delivery teams to enable seamless execution, while also contributing to pre-sales, proposals, and new solution offerings.- A key focus will be on adopting automation-first strategies, building intellectual property, and delivering measurable business value for clients.- This role demands a seasoned professional with deep BFSI domain expertise, proven experience in Agile/DevOps-driven projects, and the ability to influence at CXO levels, while mentoring teams and shaping QualityKiosk's strategic delivery vision. Key Responsibilities & Deliverables.- Lead and kickstart new programs and projects across existing and new clients.- Manage key accounts by closely coordinating with Test Managers, Test Leads, and client stakeholders.- Handle client escalations, people issues, and project requirements with maturity and resolution focus.- Deeply understand client ecosystems, including IT budgets, ongoing and upcoming initiatives.- Partner with QK Account Sales Team on new logos, solution offerings, and business growth opportunities.- Contribute to marketing, thought leadership, and white papers to showcase QK's expertise.- Collaborate with Finance on billing, invoicing, and revenue realization.- Drive resource planning by coordinating with RMG, Talent Acquisition, and delivery teams.- Monitor and improve gross margin and revenue leakages.- Ensure project governance & risk management covering effort, time, cost, and scope.- Track project scope deviations and CRs with client stakeholders.- Conduct skip-level meetings with Team Leads and engineers to ensure delivery alignment.- Lead new project estimations, proposals, and bids in partnership with pre-sales and account teams.- Influence strategic and policy development within the organization and implement at scale.- Allocate accountability across teams, drive career development, and provide technology guidance.- Offer advanced expertise across delivery units, make tactical decisions that impact business development, and advise senior management on specialized testing/delivery issues.- Support new business propositions with bid/account management teams.- Create, promote, and expand Intellectual Property (IPs) for client engagements.- Grow strategic accounts from their current scale while ensuring customer satisfaction and success. Required Experience:- 15+ years of IT industry experience, preferably in a service-based IT environment.- At least 10 years of proven leadership in strategic project/program management, managing large service delivery teams, and driving profitability, customer success, and people growth.- Strong track record in Agile, DevOps, digitization, and automation-led programs.- Deep BFSI domain expertise (experience with Indian BFSI clients preferred).- Demonstrates delivery excellence and ability to balance cost, quality, and business value.- Hands-on involvement with pre-sales, new logos, solution proposals, and efficiency programs.- P&L ownership including revenue targets and gross margin accountability. (ref:iimjobs.com)