Network Engineer

5 days ago

Gurugram, India IGT Solutions Full time

Role: Network Engineer

Location : Gurgaon , HR

Mode: Work from Office


Profile Summary:


IGT Solutions is looking for an Engineer-Network Implementation to support Network Infrastructure team in a Contact Centre services environment. The position is responsible to develop overall network IT infrastructure processes, procedures, and plans to support future growth as well as ensure reliability, scalability, performance, and security.


Primary Job Responsibility:

  • Develop IT infrastructure processes, procedures, and plans to support future growth as well as ensure reliability, scalability, performance, and security.
  • Conduct research and make recommendations on products, services, in support of IT infrastructure.
  • Set direction and priorities for infrastructure projects, improvements, and other enhancements.
  • Establish implementation strategy and metrics-driven processes to ensure quality of delivery and uptime of IT infrastructure.
  • Negotiate with vendors, outsourcers, and contractors to secure and manage infrastructure-related products and services.
  • Develop disaster recovery plans and conduct testing to detect faults
  • Ensure information systems and data are secure while maintaining functionality.
  • Promote a culture of strong communication, accountability, service-oriented delivery, rewards, employee engagement, and staff development.


Education and Essential Experience:

  • 5+ years’ overall experience.
  • Must be a self-starter and able to work independently.
  • Has to play pivotal role in designing, implementation, documentation, project management and handover of the projects to the technology team for business-as-usual support.
  • Strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery, SLA's management, vendor management etc.
  • Should have fair understanding of Network basics, additional certifications in voice/ network stream would be beneficiary.
  • Compliance and security related understanding


Key Enablers:

  • Has to be a good team player, and lead from the front in setting up appropriate learning and conducive environment for development of team.
  • Ability to work effectively on multiple projects at a time
  • Keeps documentation up to date
  • Project / Implementation experience is must
  • Detail-oriented, well organized, and able to assume responsibility for specific project deliverables with limited supervision.
  • Strong experience in vendor management to ensure quality delivery of all system infra services.
  • Strong written and oral communication skills.
  • Strong interpersonal skills and a demonstrated ability to work effectively both independently as well as in a team environment. Ability to interface effectively with senior management.
  • Strong understanding of MPLS along with configuration & Troubleshooting
  • Good knowledge on DNS architecture and its working
  • Good knowledge on Proxy Servers and its usage in network environment
  • A broad knowledge of networking and network equipment/operating systems with in-depth experience on CISCO, Checkpoint Devices
  • Advanced troubleshooting skills within a large enterprise network
  • Knowledge and experience on Monitoring Tools like SolarWinds, WhatsUp Gold, Nagios or any other.
  • Knowledge and experience on Cisco Wireless Solutions
  • Knowledge and experience on Cisco ASA, ISE
  • Working experience on Security Appliances Preferably Checkpoint Smart Center Console as well as Checkpoint CLI
  • Understanding and configuration experience of NAT, IPSec/ SSL VPN setups on Checkpoint & ASA.
  • Encryption methods and technologies
  • Knowledge of PCI, ISO, ISAE and other compliances

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