IT Infrastructure-Specialist

JOb Responsibilities:

• Design, enhance and implement the End User Compute platform and infrastructure to support the requirements of the business with an eye for continual improvement, including speed of delivery and user experience.
• Define the plant EUC roadmap.
• Work with other technology groups to streamline effective processes and drive continuous improvement for EUC infrastructure, services, and support.
• Evaluation of new tools & technologies & preparation of business case in the EUC domain
• Architect, design and manage the Asset management, Microsoft AD, SCCM, Intune & O365 platform along with the governance & deployment.
• Identify and drive areas for service improvements in conjunction with the managed service provider.
• Preparing and reviewing IT Infrastructure related RFPs as well as evaluating the bids received and giving recommendation on vendor selection.
• Overseeing vendor/partner to ensure relevant deliverables with agreed SLA as well as objectives, priorities, trade-offs, and risks are aligned.
• Knowledge on Microsoft & Other OEM Software License and reconciliation of the same.
• Manager Services Partner management – Tickets, SLA & KPI

REQUIRED EDUCATION AND EXPERIENCE:

ITIL Certified

• 10+ years of relevant work experience
• of managing Team / End user Services will be preferred
• of working with teams in a fast paced, high-growth focused, dynamic and a hands-on work environment.