Receptionist & Front Desk Administrator
1 week ago
Job Title: Receptionist & Front Desk AdministratorCompany: Boston Institute of Analytics (BIA)Location: Mumbai, MaharashtraPosition Type: Full-TimeThe OpportunityAs the first point of contact for BIA, you are the face and voice of the institute. Your role is to create a warm, professional, and efficient front-desk experience for students, visitors, faculty, and corporate guests. You’ll ensure smooth daily operations while maintaining a positive and welcoming environment for everyone who walks through our doors.Key ResponsibilitiesFront Desk & Visitor Management- Welcome all visitors, students, and guests with a friendly and professional attitude. - Ask visitors the purpose of their visit and guide them to the appropriate department or person. - Maintain a visitor log and issue entry passes as required. - Coordinate and facilitate smooth interactions for candidates arriving for interviews, students coming for counseling, or business partners visiting for meetings. - Ensure a pleasant and professional experience for every guest from arrival to departure.Communication & Coordination- Handle incoming calls, emails, and walk-in inquiries efficiently. - Route queries to the correct department and follow up to ensure timely responses. - Provide accurate information about courses, schedules, and facilities when required. - Serve as the communication bridge between departments for front-office updates or visitor coordination.Administrative & Office Support- Manage the reception area, ensuring it’s always tidy and well-presented. - Schedule meetings, manage room bookings, and handle mail, couriers, and deliveries. - Support office administration with data entry, document handling, and inventory management. - Update student and visitor information in Excel and Register. - Assist with onboarding sessions, campus tours, and basic event coordination when required.Professional Presence- Maintain a polished, professional appearance at all times. - Demonstrate excellent interpersonal skills, patience, and discretion with confidential information. - Represent BIA’s values of excellence, courtesy, and integrity in every interaction.Who You Are- Experience: 1–3 years in a receptionist, front desk, or customer service role. Prior experience in an education or corporate setup preferred. - Communication: Clear, confident communicator with strong written and spoken English. - Tech Skills: Proficient in MS Office; comfortable using CRM, scheduling tools, or student management systems. - Organized: Strong multitasking and prioritization abilities with high attention to detail. - People-Oriented: Approachable, dependable, and genuinely enjoys helping others.What We Offer- Competitive salary and growth opportunities. - A collaborative and learning-driven environment. - Exposure to a diverse academic and professional network.
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