Business Analyst

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Manager, Warranty Analyst

In this role, Analyst will support the stakeholder to perform Financial Analysis, Data Analytics and Contract analysis to adjudicate the Warranty claims.

Responsibilities

·Analyst is responsible for receiving warranty claims from customers or authorized service centers. They must carefully review the claim to ensure it meets the specified criteria and contains all necessary documentation.

·Analyst must verify if the claimed product is covered under warranty based on the terms and conditions set by the company. This may involve checking the purchase date, warranty period, and any applicable exclusions or limitations.

·Analyst is responsible for communicating with customers regarding their warranty claims. This may involve requesting additional information or documentation, providing updates on the status of the claim, or answering any questions or concerns the customer may have.

·In cases where the warranty claim involves reimbursement for repairs or replacements made by the customer, Analyst may be responsible for processing the payment. This may involve verifying invoices or receipts, calculating the eligible reimbursement amount, and issuing the payment to the customer.

·Analyst must maintain accurate records of all warranty claims processed, including details of the claim, communication with the customer, and any repairs or replacements made. This information may be used for reporting purposes, quality control, or future reference.

·Analyst may need to handle customer complaints or disputes related to warranty claims. This may involve investigating the issue, liaising with other departments or teams within the company, and working towards a satisfactory resolution for the customer.

·Analyst may be required to provide feedback and suggestions for improving the warranty claim process. This could include identifying common issues or bottlenecks, proposing process changes, or recommending training or resources to enhance efficiency and customer satisfaction.

Qualifications we seek in you

Minimum Qualifications / Skills

·Experience with dealing Warranty process/ claims.

·Finance degree/B.E. Mech. Eng. /Ind mgmt. Eng. /Aeronautical Eng or MBA or any Equivalent Streams

·Ability to use superior communication, problem-solving, and analytical skills to frame decisions for senior management and drive optimized decision-making

·Able to be self-directed and work independently to meet and exceed goals.

Preferred Qualifications/ Skills

·Experience within Aviation is preferred

·Experience in Analytics domain is preferred

·Good Communication skill

·Team Player

·Ready to take up challenges

·Time Management

·Analytical Mind, Reasoning skills, Proactive, Self-Starter, Work Under Pressure

·Proficiency in MS Office Packages.

·Basic knowledge around VBA, Spotfire, Knowledge of R-tool, SQL, Python and Tableau are added advantage