AS400 Trainee Support Engineer

4 days ago

New Delhi, India Systems Plus Full time

SystemsPlus is hiring for AS400 Trainee Support Engineer.Location : Pune (Magarpatta)Exp : 0.6 to 2 yr.Rotational Shift.Salary : 3.60 LPA- Monitor AS400 jobs and system alerts, ensuring timely acknowledgment and basic troubleshooting. - Provide first-line support for incidents, service requests, and alerts related to Retail, ERP and Infrastructure systems, and job failures. - Coordinate with end users and IT teams to gather issue details, provide updates, and ensure timely resolution. - Experience in using basic AS400 commands and managing batch processes within the AS400 environment - Follow defined escalation procedures, escalating unresolved or critical issues to Level 1, Level 2, or Level 3 teams. - Log, track, and update tickets in the ITSM/ticketing system, ensuring accurate documentation. - Provide on-call support for priority incidents and urgent system issues as required. - Work in a 24x7 environment, ensuring flexibility for night shifts and weekend support. - Participate in knowledge-sharing and training programs to build expertise in ERP/Retail support. - Maintain a high level of customer service, ensuring prompt and professional responses to end users.Please drop CV on rohit.sankpal@systems-plus.com

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