TeleGlobal International

- Teleglobal is a leading enterprise IT solutions and services partner, guiding companies through their digital transformation journeys.

- With a strong presence in India, the US, Europe, and the Middle East, we specialize in Software Development, Cloud Services, Remote Infrastructure Management, Cybersecurity, and Artificial Intelligence (AI).

- Our mission is to deliver end-to-end digital transformation services tailored to our customers' business objectives.

- With over 900 satisfied clients, we pride ourselves on our ability to optimize digital infrastructures and safeguard data with cutting-edge cybersecurity measures.

Position Summary:

- We are seeking a dynamic and results-oriented Key Account Manager to join our growing team.

- This individual will be responsible for managing and nurturing relationships with our key clients, ensuring their needs are met while identifying opportunities for growth.

- The ideal candidate will possess strong interpersonal skills, a deep understanding of IT solutions, and the ability to develop strategic partnerships that drive business success.

Key Responsibilities:

Client Relationship Management:

- Build and maintain strong, long-lasting relationships with key clients.

- Act as the main point of contact for client inquiries and concerns, ensuring a high level of customer satisfaction.

- Regularly engage with clients to understand their business needs and objectives.

Strategic Planning and Growth:

- Develop and execute strategic account plans to drive growth and maximize revenue opportunities.

- Identify and pursue upselling and cross-selling opportunities within existing accounts.

- Monitor industry trends and competitor activities to provide insights for account growth strategies.

Collaboration with Internal Teams:

- Work closely with Sales, Marketing, and Product Development teams to align client needs with company offerings.

- Collaborate with technical teams to ensure timely and effective delivery of solutions.

- Provide feedback to product teams regarding customer needs and product enhancements.

Performance Tracking and Reporting:

- Monitor account performance metrics and prepare regular reports for management on account status, growth opportunities, and challenges.

- Utilize CRM tools to track interactions and manage client relationships effectively.

Contract Management:

- Negotiate contract terms and conditions with clients to ensure mutually beneficial agreements.

- Ensure compliance with company policies and procedures in all dealings with clients.

Customer Advocacy:

- Act as a customer advocate within the organization, ensuring their voice is heard in strategic decisions.

- Address customer concerns and issues proactively, providing timely Bachelor's degree in Business Administration, IT, or a related field; MBA preferred.

- 5+ years of experience in account management or business development within the IT services industry.

- Proven track record of managing key accounts and driving revenue growth.

- Strong understanding of enterprise IT solutions, including Software Development, Cloud Services, Cybersecurity, and AI.

- Exceptional communication, negotiation, and interpersonal skills.

- Ability to work collaboratively in a team environment and manage multiple priorities.

- Proficiency in CRM software and Microsoft Office Suite.

What We Offer:

- Competitive salary and performance-based bonuses.

- Comprehensive benefits package, including health insurance and retirement plans.

- Opportunities for professional development and career advancement.

- A collaborative and inclusive work environment that values innovation and creativity.