Lead Consultant

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT:

An OpenText Content Server Lead Cloud Application Consultant is responsible for the technical delivery of the CS (Content Server) Platform based solutions. This role has a heavy deployment and administration emphasis, combined with the consultation skills required to promote the impression of quality and excellence actively fostered within the Customer Success Organization.

WHAT THE ROLE OFFERS:

• Participate and contribute to Project execution phases.
• Participate in the day-to-day administration of the systems, including Incident & Problem Management
• Participate in planning and execution of new implementations, upgrades, and patching activities (Cloud or OnPrem via Upgrade factory/Center)
• Participate in the advanced configuration of CS software components, in line with project and customer time scales.
• To co-ordinate project delivery through multiple teams that may include 3rd party suppliers, partners and client resources.
• Actively contribute to automating provisioning, patching and upgrade activities where possible to achieve operational efficiencies.
• Actively seek new opportunities by working with the customer and the change control provisions provided by the contract, to extend the scope of profitable business.
• Actively use and contribute to the project management standards and quality checks used within OpenText Cloud Services.
• Understand requirements, conduct detailed design, determine level of effort, plan work breakdown structures and implementation approach.
• Prepare, maintain, and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep project managers informed of activities and alert to any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements.
• Manage expectations and responsibilities for all clients and internal stakeholders.
• Utilize exceptional written and verbal communication skills while supporting customers via web, telephone, or email, while demonstrating a high level of customer focus and empathy.
• Respond to and solve customer technical requests, show an understanding of the customer's managed hosted environment and applications within the Open Text cloud enabling resolution of complex technical issues. Document or implement proposed solutions.
• Respond to and troubleshoot alerts from monitoring of applications, servers, and devices sufficient to meet service level agreements.
• Collaborating on cross-team and cross-product technical issues with a variety of resources including Product support, IT, and Professional Services.

WHAT YOU NEED TO SUCCEED:

• BE/B. Tech. or equivalent technical qualification
• Minimum of 8 years of relevant experience
• Knowledge on Windows, UNIX, and Application administration skills in a TCP/IP network environment.
• Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL)
• Programming/scripting is helpful, (ie. SQL, .sh/.bat, Java, JavaScript,Powershell)
• Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.).
• Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS concept.
• Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution
• Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge.
• Strong interpersonal and people management skills
• Ability to use own initiative to resolve problems and to obtain relevant information needed to perform a given task.
• Good communication skills