Support Engineer II, Selling Partner Experience, Selling Partner Experience

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: Org Details: The Selling Partner Experience team in Hyderabad (SPEx Hyd) supports some of the key business and tech initiatives of the Selling Partner Services org. Our team works with product leaders on (a) ensuring the accuracy of Fees charged to Selling Partners, (b) identifying and mitigating financial risk based on fee transactions, (c) supporting robust Seller qualification mechanisms, (d) lowering contacts at SPS and improving Selling Partner experience, (e) launching new product categories in different stores across the world for both 1P and 3P businesses. Our team in Hyderabad consists of program managers leading each of our strategic initiatives and a tech team that (a) supports org-wide automation requirements, and (b) works on tech projects that drive business critical projects related to Listing Quality.Team Details:The SPEx Tech team consists of engineers, analysts and quality ninjas, with an aim to develop scalable solutions to marquee listing projects like improving the efficiency of category launches, driving the launch of 3P on UMP, and supporting the wider SPEx team with the automation of manual processes. We are looking to grow our team to include additional support engineers, quality assurance engineers and developers who will roll up their sleeves and drive our projects. If you're looking to work on ambiguous and large scale problem statements and have a passion for learning about new and/or interrelated Amazon tools and their impact on our Customers and Selling Partners, this is the right team for you.You will be part of a team that is responsible for all aspects of the Selling Partner experience - from the visual interface to the back endservices. Our systems need to meet remarkably high standards of quality,performance and reliability, operating around the clock on a massivescale. Yoursolutions willimpact our customers directly This jobrequiresyoutoconstantlyhit the ground running and your abilityto learnquicklyandwork ondisparate and overlapping tasks willdefineyoursuccess.HighImpact production issues often requirecoordinationbetweenmultipleDevelopment, Operations and ITSupport groups, soyou get toexperience abreadth of impact withvarious groups. Primaryresponsibilitiesincludetroubleshooting, diagnosingand fixing staticroute issues, developingmonitoring solutions,performingsoftwaremaintenanceandconfiguration, implementingthe fix forinternallydeveloped code(Perl, Ruby, C/C++, JAVA),performing minor SQLqueries, updating,trackingand resolvingtechnical challenges.Responsibilities alsoincludeworkingalongside development on AmazonCorporate andDivisionalSoftwareprojects, updating/enhancing ourcurrent tools,automationofsupport processes and documentation ofour systems. Theidealcandidate must be detail oriented,havesuperiorverbal andwrittencommunication skills, strongorganizationalskills, able tojugglemultiple tasks at once, able toworkindependently and canmaintainprofessionalism under pressure.Youmustbe able toidentify problemsbefore they happen andimplementsolutions thatdetect and preventoutages. You must beable toaccuratelyprioritize projects, make soundjudgments, workto improvethecustomer experience, and get the rightthings done.BASIC QUALIFICATIONS: - 2+ years of software development, or 2+ years of technical support experience - Bachelor's degree in engineering or equivalent - Experience troubleshooting and debugging technical systems - Experience in Unix PREFERRED QUALIFICATIONS: - Experience with AWS, networks and operating systemsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.