Customer Support Operations Manager
5 days ago
● Own end-to-end success of learners for assigned cohorts throughout their journey - Onboarding, Learning, Certification, and Placement. ● Plan program timelines, manage capacity, and ensure cohorts meet learning and placement KPIs. ● Conduct orientation and induction sessions to set learner expectations and drive engagement. ● Create visibility into learner progress and proactively address challenges or drop-offs. ● Collaborate closely with Curriculum, Instructor, Student Success, Admissions, and Placement teams to streamline program delivery. ● Ensure SLA adherence and quick resolution for all learner queries through strong coordination and ownership. ● Maintain high customer satisfaction and NPS through empathy-driven interactions and process excellence. ● Track and analyze key data points such as attendance, assignment completion, assessment performance, NPS, and placement funnel metrics. ● Conduct weekly cohort reviews and present insights to leadership for continuous improvement in learner experience and outcomes. ● Build, implement, and maintain SOPs for all key processes across the learner lifecycle. ● Define escalation paths, quality benchmarks, and standard delivery practices to ensure consistency across cohorts. ● Train and monitor the customer success and support teams to maintain quality and empathetic communication standards. ● Partner with hiring partners, corporate recruiters, and placement teams to align placement outcomes, timelines, and feedback loops. ● Ensure learners are job-ready with strong resumes, LinkedIn profiles, and mock interview preparation. ● Track placement metrics, drive conversions, and report success rates regularly. ● Oversee classroom logistics, student communications, and on-ground execution for smooth cohort operations. ● Handle escalations and crisis situations with composure and problem-solving skills. ● Maintain a strong online reputation and testimonials through positive learner engagement and feedback. ● Identify and develop new initiatives or alternate revenue streams that enhance the learner experience or organization growthCTC Range : ₹12 to ₹15 Lakhs per annum, based on experience and qualifications.
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General Manager Operations
6 days ago
New Delhi, India AVIAARC TRIP SUPPORT PVT LTD Full time✈️ General Manager – Operations Location: New Delhi Company: Aviaarc Trip Support Pvt Ltd Employment Type: Full-Time Experience Level: Senior Management License Required: Flight Dispatch License About Us ATS is a trusted name in flight operations and trip support, serving private, charter, and commercial operators with a comprehensive range of...
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General Manager Operations
5 days ago
New Delhi, India AVIAARC TRIP SUPPORT PVT LTD Full time✈️ General Manager – Operations Location: New Delhi Company: Aviaarc Trip Support Pvt Ltd Employment Type: Full-Time Experience Level: Senior Management License Required: Flight Dispatch License About Us ATS is a trusted name in flight operations and trip support, serving private, charter, and commercial operators with a comprehensive range of...
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General Manager Operations
7 days ago
New Delhi, India AVIAARC TRIP SUPPORT PVT LTD Full time✈️ General Manager – OperationsLocation: New Delhi Company: Aviaarc Trip Support Pvt Ltd Employment Type: Full-Time Experience Level: Senior Management License Required: Flight Dispatch LicenseAbout UsATS is a trusted name in flight operations and trip support, serving private, charter, and commercial operators with a comprehensive range of services....
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General Manager Operations
5 days ago
New Delhi, India AVIAARC TRIP SUPPORT PVT LTD Full time✈️ General Manager – OperationsLocation: New Delhi Company: Aviaarc Trip Support Pvt Ltd Employment Type: Full-Time Experience Level: Senior Management License Required: Flight Dispatch LicenseAbout UsATS is a trusted name in flight operations and trip support, serving private, charter, and commercial operators with a comprehensive range of services....
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General Manager Operations
5 days ago
new delhi, India AVIAARC TRIP SUPPORT PVT LTD Full time✈️ General Manager – OperationsLocation: New Delhi Company: Aviaarc Trip Support Pvt Ltd Employment Type: Full-Time Experience Level: Senior Management License Required: Flight Dispatch LicenseAbout UsATS is a trusted name in flight operations and trip support, serving private, charter, and commercial operators with a comprehensive range of services....
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General Manager Operations
5 days ago
New Delhi, India AVIAARC TRIP SUPPORT PVT LTD Full time✈️ General Manager – OperationsLocation: New Delhi Company: Aviaarc Trip Support Pvt Ltd Employment Type: Full-Time Experience Level: Senior Management License Required: Flight Dispatch LicenseAbout UsATS is a trusted name in flight operations and trip support, serving private, charter, and commercial operators with a comprehensive range of services....
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General Manager Operations
5 days ago
New Delhi, India AVIAARC TRIP SUPPORT PVT LTD Full time✈️ General Manager – OperationsLocation: New DelhiCompany: Aviaarc Trip Support Pvt LtdEmployment Type: Full-TimeExperience Level: Senior ManagementLicense Required: Flight Dispatch LicenseAbout UsATS is a trusted name in flight operations and trip support, serving private, charter, and commercial operators with a comprehensive range of services. From...
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General Manager Operations
5 days ago
New Delhi, India AVIAARC TRIP SUPPORT PVT LTD Full time✈️ General Manager – OperationsLocation: New DelhiCompany: Aviaarc Trip Support Pvt LtdEmployment Type: Full-TimeExperience Level: Senior ManagementLicense Required: Flight Dispatch LicenseAbout UsATS is a trusted name in flight operations and trip support, serving private, charter, and commercial operators with a comprehensive range of services....
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General manager operations
18 minutes ago
New Delhi, India AVIAARC TRIP SUPPORT PVT LTD Full time✈️ General Manager – OperationsLocation: New DelhiCompany: Aviaarc Trip Support Pvt LtdEmployment Type: Full-TimeExperience Level: Senior ManagementLicense Required: Flight Dispatch LicenseAbout UsATS is a trusted name in flight operations and trip support, serving private, charter, and commercial operators with a comprehensive range of services. From...
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General Manager Operations
5 days ago
New Delhi, India AVIAARC TRIP SUPPORT PVT LTD Full time✈️ General Manager – Operations Location:New Delhi Company: Aviaarc Trip Support Pvt Ltd Employment Type:Full-Time Experience Level:Senior Management License Required:Flight Dispatch LicenseAbout Us ATS is a trusted name in flight operations and trip support, serving private, charter, and commercial operators with a comprehensive range of services....
