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Leena AI

3 months ago

Gurugram, India Leena AI Full time

Role and Responsibilities :

The Senior Solution Consultant will be responsible for :

- Architect and conceptualize the solution from initiation to completion meeting client requirements

- Understand full tech architecture of the virtual assistants, suggest improvements / changes as and when required.

- Lead, Plan & Gather Business Requirements for the required solution.

- Mentor other solution consultants in the team on process, people and technology aspects as necessary

- Take personal responsibility for E2E delivery of the requirements collaborating closely with business and technical team members (Architects, Product/Engineering Team,, Data Engineers, Analytics Developers, Testers, PM/Scrum Masters and Customer to deliver a solution that meets/exceeds partner expectations

- Work with customer and their integration partners to ensure the product is well integrated

- Develop flowcharts, layouts and documentation to identify requirements and solutions

- Ensure clients change requests are addressed effectively and in a timely manner

- Provide resolutions to tech support issues within the defined SLAs

- Identify issues by looking at debug logs from various internal and external sources

Requirements :

- The ideal candidate should have : 6-10 years of experience

- Well-versed with the working of API Testing tools like Postman, SOAP UI etc.

- Good presentation and documentation skills, hands-on knowledge on report making

- Thorough knowledge of REST/SOAP/OData APIs

- Coding / scripting experience with NodeJs / similar framework

- Experience with databases (preferably NoSQL databases such as MongoDB)

- Experience using spreadsheet software such as Google Sheets / Excel etc.

- Team mentoring experience

Good to have :

- Experience integrating with 3rd party APIs for product development is a plus

- Knowledge/Experience in building Chatbots using publicly available bot platforms like Dialogflow, Microsoft Bot Framework, etc

- Knowledge of fundamentals of Natural Language processing is a plus

- Experience with data analysis techniques and data analysis software such as Power BI, Tableau, Grafana etc

Perks and Benefits :

- Flexible work hours

Hybrid setup Location : Gurgaon/Bangalore

- Performance Bonus

- Health Insurance

(ref:hirist.tech)